Unite dev and IT teams so they can delight your customers
Gain visibility into service requests
Dev and Ops have a shared view of every issue from start to finish. Collaboration is made easy – all issue context is made visible in a single platform with no need to hunt down details in email or other tools.
Resolve incidents swiftly
Centralize alerts, notify the right people, and enable them to swarm and take rapid action. Escalate major incidents prompting the right Dev and Ops teams to immediately swarm and begin resolution.
Get started quickly with project templates
With pre-configured request types, workflows, and other out-of-the-box capabilities, templates make it easy for any team to get started quickly with a service experience that fits the way they like to work.
Supercharge Jira Service Management with automation
Quickly scale service management in your organization and save hours monthly by automating repetitive tasks. Let the simple rule builder help you configure powerful automation rules in just a few clicks.