Conversational ticketing for modern IT teams
Create and manage tickets from Slack, Microsoft Teams, or email. Triage requests, automate workflows, and resolve requests faster.
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OVER 2M REQUESTs TRACKED AND COUNTING
Manage IT requests directly in Slack or Microsoft Teams
Halp is used every day by IT Ops teams to easily track, automate, and report on IT issues.
Turn messages into tickets
Use an emoji or message action to turn any message into a trackable ticket.
Build custom forms
Create and categorize tickets with unlimited, fully customizable forms.
Improve team productivity
Track request volume, measure CSAT, and report on first response & resolution times.
halp answers
The smartest way to resolve requests in Slack
Store answers to repetitive questions by adding a simple emoji to any message. Slack Only
Add a reaction to turn a message into a stored answer
Stored answers are automatically recommended for similar requests
As an IT operations professional there are tools you want to bring with you to every company you work for. Halp is one of those tools, it’s absolutely necessary if your company uses Slack or MS Teams
Gian Luca D'Intino-Conte, IT Operations & Security Analyst, Dialogue
Highlights
The benefits of conversational ticketing
Halp is a modern, lightweight help desk for humans who love Slack and Microsoft Teams.
Automate your day with powerful workflows
Use our workflow engine to automate actions based on ticket fields, forms, keywords, replies, and more.
Actionable reporting on team performance
Measure ticket volume, response/resolution times, and agent performance.
Get notified about ticket updates directly via chat
Track ticket progress and update end-users and agents directly in Slack or Teams to ensure fast resolution.
Capture & answer email based tickets
Manage tickets submitted via both email and chat all in one centralized place.
Loop in key stakeholders to streamline approvals
Add outside collaborators to a ticket so they can see its history and easily reply for quick approvals.
Manage and search tickets in your tool of choice
View ticket lists and history, manage admin settings, and reply from an easy to use web interface.
Customize fields, statuses, and forms
Streamline operations with easily customizable settings that fit your team’s individual needs.
Improve response times and customer satisfaction
Meet your employees where they already work and automate repetitive tasks to handle requests quickly.
Empower any team to manage their own requests
Set up queues and route tickets to different teams within your organization.
Integrations
Works standalone or integrates with the systems your team already uses
2-way sync comments, fields, and forms with multiple Jira projects.
2-way sync comments, fields, and forms with multiple Jira projects.
Don't have a ticketing system? Use Halp's powerful ticketing platform on its own.
What’s next
Bring conversational ticketing to your team today
Interested in a group demo or 1:1 walkthrough? Book a demo