Klarna + Atlassian

How Klarna collaborates on planning across their organization with Jira Plans

Klarna logo

Retail Services


Stockholm, Sweden

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Sweden-based Klarna provides payment services for online businesses and has made an art of simplifying the purchasing process.


Klarna’s internal planning process was not as simple. It needed a solution to streamline and modernize manual processes and provide insight into planning impediments.

Ray Yee, a consulting project manager in the Credit Risk and Fraud Detection Department, which manages five Klarna products, explains that "planning for the department was quite challenging." The project managers were not well versed in agile methods. They were using a traditional waterfall approach – using Smartsheet, Microsoft Excel, and Google Docs in conjunction with Jira.


With help from Riada, one of Scandinavia's leading Atlassian Experts, Yee introduced Jira Plans into the planning mix. Rather than planning and reporting across multiple tools that require constant manual updates, the team now uses Plans to easily combine its long-term planning and agile practices. "Planning has become much more structured and traceable since teams began using Jira Plans,” says Yee.

The team loves how Jira Plans gives a clear, visual picture of timelines and what’s behind them. Now when project managers and product managers are asked why things can't be done sooner, they share the roadmap and even demonstrate various scenarios, such as what happens if we remove scope or add people. 


"For business stakeholders and development teams, context and transparency is imperative, and Jira Plans allows me do that," says Yee. Previously, business stakeholders were always asking: What is the plan? When are we going to finish? With Jira Plans, stakeholders always have context whenever they need it.

Monthly steering group meetings have also benefitted from the switch. "It was much more effective to move away from manually creating progress and status updates. Now, I distribute a link to the plan before the meeting," says Yee.

Planning has become a lot more structured and traceable since teams began using [Jira Plans].

Ray Yee

Consulting project manager, Klarna

With Jira Plans, Klarna is successfully managing cross-team and cross-product development, building more realistic plans, showing stakeholders priority and status, and doing accurate capacity planning. This year, Yee launched Credit and Fraud products in several geographies, and the actual launch dates were very close to what he had planned in Jira Plans.

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