Email channel set up
If your customers prefer to ask for help from the comfort of their inboxes, you can set up an email address to receive requests in your service desk. This way, your team can focus on customers without worrying about missing requests or multiple inboxes.
Reports track the volume and types of requests coming to your team, customer satisfaction scores, time to resolution, and other metrics. They can highlight areas that may need more attention or times when your teammates deserves praise.