Cloud loyalty discounts

Company A purchases a Jira Software Server license (2,000 user tier) and Confluence Server license (500 user tier) on January 1, 2015 PT. It is now 2022, and they would like to migrate from server to cloud. They purchase an annual Jira Software Cloud subscription (2,000 user tier) and an annual Confluence Cloud subscription (500 user tier) on June 30, 2022 PT.

• Since they purchased their cloud subscriptions before July 1, 2022 PT, they are eligible for a 40% discount on Jira Software Cloud and no discount on Confluence Cloud since it is less than 1,001 users.

• If they renew on June 30, 2023 PT for a second year, they are eligible for a 20% discount on Jira Software Cloud and no discount on Confluence Cloud since it is less than 1,001 users.

Marketplace Partner apps: It depends on whether the vendor of the app has elected to participate in this offer. Marketplace Partners have the ability to offer loyalty discounts, subject to the loyalty discount offer terms established by Atlassian. To qualify for the discount, the non-Atlassian apps must be purchased at the same time as an Atlassian cloud product that qualifies for the loyalty discount. The loyalty discount will not be applied to future app purchases.

Atlassian-owned apps: The apps listed below are included in our cloud loyalty discount:

• Insight - Asset Management
• Questions for Confluence
• Training for Jira

Have questions? Contact us for help.

No, this offer is only available for annual cloud subscriptions.

Yes, this offer applies to cloud Academic licenses. You will receive the cloud loyalty discount on top of the price of your Academic license.

This offer does not apply to cloud Community licenses.

Yes, when you create the free cloud migration trial, your cloud site will default to Cloud Standard. However, you can change the product plan to Cloud Premium by going to Administration → Billing → Manage Subscriptions. You can change plans at any time, and as many times you wish during the trial. However, if you would like to change your plan to Cloud Enterprise, please contact us.

Once you migrate and make payment on your Atlassian cloud site, your cloud subscription will begin and your server or Data Center license(s) renewal status will update to "not renew".

Your server installed keys are perpetual so you will have access to them forever but the software maintenance will not be renewed. Your Data Center instance will be discontinued at the end of the remaining subscription term, so we highly recommend you migrate your data from your Data Center instance before the expiration date.

No, this special discount can only be applied to when migrating from a server/Data Center product to a cloud subscription. Any additional cloud sites will be at current list prices.

When you renew, add users to your subscription, or upgrade the plan of your cloud product, the cloud loyalty discount will apply based on the date the transaction occurs. The loyalty discount will be applied to the tier upgrade annual price current at that time.

Examples

• A customer purchases a qualifying Jira Software Cloud subscription on June 1, 2022 PT, through June 1, 2023 PT, with a 40% discount. They decide to increase their user tier by 200 users on July 1, 2022 PT. The list price of the additional users will be discounted by 20%.
• A customer purchases 2 years of Jira Software Cloud on July 1, 2022 PT, through June 30, 2024 PT, with a 20% discount. They decide to increase their user tier by 2,000 users on January 1, 2023 PT. The list price for the user tier upgrade will not be discounted. The renewal on July 1, 2024 PT, would be at the list price.

You can lock in the current cloud subscription price and/or the current cloud loyalty discount rate by purchasing a 12- or 24-month cloud subscription.

You can schedule an plan downgrade at any time from the Manage Subscriptions page in your cloud site. The downgrade will take effect at the next renewal.

At the next renewal, you can also reduce user/agent tiers. Refunds for annual cloud subscriptions are available within 30 days of payment, after 30 days we cannot offer refunds. To request a refund within 30 days of payment, please contact us.

Upon initial eligibility, you will continue to get the discount in subsequent years for all renewals before July 1, 2023, as long as the subscription is maintained continuously, and the renewals are for 12 or 24 months.

Based on when the renewals are dated, the discount will change.

Because your 24-month subscription has not expired, you will not see a change on your bill in July 2021. You will see a change on your bill upon your next renewal at the end of your 24-month subscription per the discount schedule outlined above.