Jira Service Management for IT Operations teams
An easy-to-use solution that brings software development and IT onto the same platform to deliver and manage services. Jira Service Management connects operations managers, developers, and Site Reliability Engineers (SREs) with the context they need to be proactive and keep systems up and running.
Build, test, and release software faster with improved collaboration between IT operations and development teams in Jira Software and Bitbucket.
Deploy with confidence
Get context throughout the DevOps lifecycle, including code commits, pull requests, builds, and releases.
Rapidly investigate, resolve, and prevent incidents with the central Incident Investigation View and coordinated change management workflows. Link common issues and swarm to restore service faster.
Change and incident management
Empower teams with greater context around changes and bring them together to swarm on incidents, should they occur.
Operations that scale
Get started on the right-sized solution for your team, and expand or upgrade easily as your team grows.
Native asset and configuration management
Be confident in your operations. Clearly visualize systems and dependencies to anticipate risk and deploy with certainty.
400+ forms and templates
Use pre-designed forms and customizable templates that make it easy to get started and provide service faster.
Let automation do the work for you by linking related Jira tickets to provide better support, or auto-assigning issues to streamline processes.
Get your team on the same page by scheduling and sharing work through an on-call schedule.
Learn about Atlassian’s approach to DevOps using Jira Service Management
“The organized workflows and integrations between Jira Service Management and other products make it much easier for engineers. They are less tired and enjoy the work more.”
Roman Bugaev, Chief Technology Officer, Flo
Learn why our award-winning software is trusted by so many
Atlassian is a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms.
See how Jira Service Management scores on Gartner Peer Insights.
Get proactive about operations, fast
Choose Jira Service Management to stay connected to your developers and take the friction out of IT operations