Lufthansa + Atlassian

Lufthansa Systems relies on Atlassian to meet the diverse needs of teams worldwide

A subsidiary of Lufthansa German Airlines, Lufthansa Systems is a leading provider of IT solutions for the aviation industry. Serving over 300 airlines worldwide, the company develops products including flight deck solutions, crew management software, as well as in-flight entertainment platforms. Lufthansa Systems also provides IT consulting services.


With 17 offices across the globe, teams at Lufthansa Systems were working independently, using different tools and processes and often relying on email for communication. To improve efficiency, the company wanted to standardize on one platform across the enterprise. Not only did the solution have to be easy to implement and maintain for 10,000 users, but it also had to be flexible and extensible enough to meet the unique requirements of different teams like IT, HR, Marketing, and Engineering.  


Lufthansa Systems standardized on Atlassian. Technical teams use Jira Software, Confluence, Crucible, Fisheye, and Crowd Server, while business teams use Jira Core and Confluence.  The IT team also develops and uses third-party add-ons to customize and extend Atlassian software to meet the unique requirements of each team. 

“The Atlassian Marketplace offers so many add‑ons that we can review and test. Any feature that we specifically need, we can add or build with Atlassian, says” George Lewe, manager of central applications and tools.  

Lufthansa has implemented add-ons for Jira Software and Confluence. Plugins from K15t Software, including Scroll PDF Exporter and Scroll Versions, are among its favorites. With Scroll PDF Exporter, you can turn Confluence pages into beautiful PDF documents with rich output functionality and full control over styling. With Scroll Versions, you can plan, author, manage, and release documentation directly from Confluence and keep pace with feature-rich, fast-changing products.

What Atlassian is offering us with their tools and their ecosystem is a full enterprise solution. Anything you need, any features you need, you can do with Atlassian.

George Lewe

Manager of central applications and tools, Lufthansa Systems

Lufthansa Systems also makes its own add-ons. “In the rare case that you don't find exactly what you need in the Marketplace, Atlassian still offers you the possibility to build your own plug‑in; it is all documented, and that's what we did,” says Lewe.

“We chose Atlassian’s Data Center deployment option because it’s designed for high availability, performance at scale, and instant scalability when hosting our own applications. Additionally, from a privacy, administrative and infrastructure standpoint, Data Center apps are easy to manage and maintain,” explains Eric Canamas, Head of Architecture at Amadeus.


With Bitbucket Data Center, Amadeus development teams perform over 1,000 pull requests a day for more meaningful continuous integration all the while releasing higher quality code faster and more efficiently.

Further, all of the R&D team's work is documented and discussed in Confluence. “With more than 100 active users an hour, and 500 new pages a day, Confluence Data Center keeps our teams connected across the world and allows us to collaborate at scale," says Ros.