Reliability at Atlassian

Organizations run mission critical projects and operations on Atlassian products – that's why we are committed to delivering products, applications, and networks that are stable and secure at scale.

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Atlassian's Cloud Hosting Infrastructure

Our cloud infrastructure takes advantage of elastic scale, multi-level redundancy, and failure options across regions to reduce latency, maintain reliability, and scale with your organization's needs.

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Real-time Status Transparency

We make it easy to stay informed on our system availability and performance at all times. The real-time status of Atlassian cloud products are posted on our Statuspage.

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Guaranteed Availability

We offer a financially-backed SLA of 99.95% uptime with our Jira and Confluence Cloud Enterprise plans, so your teams can count on reliable products that allow them to focus on your organization’s objectives.

Reliability is built on consistent processes and procedures


Platform Performance

We continuously look for ways to improve product and platform performance by monitoring key performance metrics, such as load times, search responsiveness, and attachments. We've also reduced latency for customers around the world by hosting our cloud infrastructure in six distinct geographic regions.

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Product and Data Safeguards

Your business demands uniform reliability and uptime. Our Business Continuity and Disaster Recovery programs ensure the impact on our customers is minimized in the event of a disruption to our operations. Should you need to recover your data, rest assured knowing our backup program automatically performs daily application and database backups for Atlassian cloud products.

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Quality Controls

We are relentless when it comes to preventing possible points of failure. We implement controls at every point of the development lifecycle using SOC2, ISO 27002 and ISO 22301 standards and practices. We also utilize industry-verified quality control processes, such as staging environments and internal dogfooding, enabling us to proactively identify issues.

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Our Security Incident Management Process:

Our security team uses best-in-class security threat detection and prevention, however, we also recognize that security incidents can (and do) still happen, so we’ve developed an integrated, global incident management process.

Get more visibility into our cloud platform roadmap

We're committed to providing visibility into our upcoming security, compliance, privacy, and reliability releases wherever possible.

Cloud platform roadmap (Track, Plan, and Support)

We’re here and ready to answer all of your questions.

Trust & Security Community

Join the Trust & Security group on the Atlassian Community to hear directly from our Security team and share information, tips, and best practices for using Atlassian products in a secure and reliable way.

Atlassian Support

Reach out to one of our highly-trained support engineers to get answers to any questions.