Cloud 
Self-managed Plans and pricing
Benefits of hosting in the cloud
- No servers, no storage, no maintenance — we host your site for you
- Get immediate access to our latest features with automatic upgrades
- Optimal performance and elastic scale with AWS cloud hosting
Enterprise-grade security and centralized administration with Atlassian Access
- SAML single sign-on
- User provisioning and deprovisioning
- Real-time Active Directory sync
- Organization audit log
*Atlassian Access is a separate subscription that you can enable across your company. Go to admin.atlassian.com to get started.
Pricing structure
We offer flexible “per agent” pricing, so you’ll never pay for more than you need.
Cloud Pricing FAQ
Still have more questions?
Check out Atlassian Cloud Licensing or Jira Service Management Licensing.
Important changes to our server and Data Center products
We’re making changes to our server and Data Center products, including the end of sale for new server licenses on February 2, 2021 and the end of support for server on February 2, 2024. Learn what this means for you.
For teams that require a self-managed solution
Server
- Complete control of your environment
- A single server deployment
- Perpetual license + free year of maintenance
- Atlassian-supported disaster recovery
Data Center
- Complete control of your environment
- Active-active clustering for high availability
- Annual term license + maintenance
- Atlassian-supported disaster recovery
Self-managed Pricing FAQ
What's the difference between Jira Software and Jira Service Management?
Jira Software is a purpose built experience specifically for software teams. Jira Software combines powerful developer tool integrations with the most important elements of agile development.
Jira Service Management is purpose built for your IT and operations teams, providing them with everything they need out of the box for incident, change and problem management.
Who are agents in Jira Service Management?
Agents work on tickets and communicate directly with your customers.
Agents can:
- Access both the customer portal and the agent interface
- View queues, reports, SLA goals, and the customers list
- Add, edit and delete customer-facing and private comments on issues
- Manage content in a connected knowledge base
Who are customers in Jira Service Management?
A Jira Service Management customer is anyone who create requests through the customer portal or by email. Customers can:
- Create, comment on, and track requests through the customer portal
- Create and comment on requests via email
- Add comments and attachment to requests
- Add other participants to their own requests
Customers are free and do not require a Jira Service Management license. Anyone can create a service request and you'll never be limited to how many customers can access your service desk.
What is Confluence Knowledge Base pricing with Jira Service Management?
Jira Service Management customers can browse knowledge base articles at no charge within the customer portal. Only knowledge base contributors, such as your agents, will need to be licensed in Confluence Knowledge Base.
What can Jira Software or Jira Core users do in Jira Service Management if they do not have an agent license?
Users who are not licensed as agents in Jira Service Management will still be able to perform various actions within a ticket, including:
- Help diagnose issues through internal comments with agents
- Watch tickets and receive notifications for updates
Still have questions on how roles and licensing work? Read on.
Do I need to have the same number of Jira Software and Jira Service Management licenses?
No, you do not need to have the same number of Jira Software and Jira Service Management licenses. You can select and pay for what you need with each product.
What's the difference between the cloud and the Data Center options?
With the cloud option, we host Jira Service Management in the cloud for you and set up your instance instantly. You can create a free account, or try a paid plan for 7-days. After that, subscription pricing is month-to-month or annual. This is generally the best option for teams who want to get started quickly and teams who don't want to manage the technical complexity of hosting themselves.
With the Data Center option, you host Jira Service Management on your own hardware. This is generally the best option for teams who want advanced administrative tools and customization and want to host the product on their own servers. To host Jira Service Management, you purchase a subscription after your 30-day free trial, and can renew that subscription each year to continue using your product(s).
Learn more about the differences.
Please note: We will be ending sales for new server licenses on February 2, 2021 PT and ending of support for server on February 2, 2024 PT.
Still have more questions?
Check out our complete Jira Service Management Licensing FAQ.
Incident management
Quickly respond to, resolve, and continuously learn from incidents while keeping all your stakeholders in the loop.
Problem management
Keep the impact of incidents to a minimum if they can’t be prevented, record information about problems and workarounds, and help agents get to the root cause.
Asset management
Use our Jira-native CMDB and asset management tool to reference, track, and tie requests with assets directly from Jira Service Management. Provide end-to-end service with just a few clicks.
Configurable workflows
Easily configure your forms and associated workflows with drag & drop fields.
Self-service portal
Employees or customers can submit requests or search through your knowledge base with an intelligent, intuitive portal.
Knowledge base
Add Confluence to Jira Service Management to get an integrated knowledge base that intelligently recommends the right service and learns from every interaction, so answers are easy to find.
Email & embeddable widget support
Allow employees or customers to submit requests or incidents straight to your queue via email — and customize the notifications you receive. Add a widget to your web page so requestors can get help from whatever page they’re on.
Queues
Modifiable queues that agents can use to prioritize, triage, and assign incoming requests.
SLAs
Nail your Service Level Agreements every time so agents get the important things done first. Configure and get going in minutes.
Reporting & analytics
Choose from a set of out-of-the-box reports or customize your own to help you track specific team goals, such as Time to Resolution or SLA success rates.
Automation
Setup automation rules so your agents can focus on solving the important stuff and help lighten the workload.
Multi-language support
Meet your customer’s language preferences by adding any of our 24 additional languages to your service projects.
Audit logs
When you need to troubleshoot a problem or keep a record of important events, such as changes to global permissions, the audit log allows administrators to look back at changes that have been made in your site.
Service request management
Jira Service Management helps your IT team provide a world-class service experience and ensures employees can find the information they need to get help quickly.
Global and multi-project automation
Set and forget automation rules across multiple projects or your entire organization. Global automation is the smartest way to scale. Save countless hours and keep your team focused with Jira’s no-code automation engine.
Customers on free and standard plans have access to 100 and 500 global and multi-project rules per month, respectively.
Premium users have 1000 global and multi-project rules per paid user per month. Ex: 200 users in Jira Cloud Premium will have 200,000 monthly global/multi-project rules per month. This is pooled across all Jira tools and all users.
Enterprise users can set unlimited automation rules across as many Jira projects as you like. Learn more.
Admin insights
Gain visibility and a better understanding of your product usage with data such as level of security and access and activity over time.
IP allowlisting
Bolster your team’s security by limiting your site access to trusted IP ranges.
Service Registry
IT teams can register all the services they operate, providing extra context for changes. Link issues to affected services and streamline incidents when they occur.
Audit logs
When you need to troubleshoot a problem or keep a record of important events, such as changes to global permissions, the audit log allows administrators to look back at changes that have been made in your site.
Admin insights
Gain visibility and a better understanding of your product usage with data such as level of security and access and activity over time.
IP allowlisting
Bolster your team’s security by limiting your site access to trusted IP ranges.