Deliver exceptional service at scale
Jira Service Management Data Center is an enterprise ITSM solution that offers high availability, meeting your security and compliance needs so no request goes unresolved.
STANDARDIZATION
Unite development, operations, and support on the Jira platform
Enable seamless collaboration across IT by standardizing on the Jira platform. Resolve requests faster and give admins full visibility across the enterprise.
Accelerate service delivery and beat SLAs with a unified set of tools and automated processes.
Support large quantities of customers, agents, requests, custom fields, and workflows today and into the future.
TRUST & OVERSIGHT
Rest easy knowing your security and compliance needs are met
High availability
Ensure your users have uninterrupted access to Jira Service Management through active-active clustering.
Disaster recovery
Deploy an offsite strategy in the event of a system outage.
SAML SSO
Increase security and streamline user login with built-in SAML single sign-on support.
Scale to meet your needs
Streamlined expansion
Increase your service management's capacity instantly to meet growing demand. Add nodes to a cluster with zero downtime and no additional licensing fees.
Smart infrastructure
Intelligently distribute load across your cluster. Dedicate nodes for particular teams, API traffic, or apps.
DATA CENTER FEATURES
Equip admins with the tools they need to ensure optimal performance
Project & issue archiving
Manage growth make Jira Service Management more performant and readable.
New feature
Content Delivery Network (CDN)
Deliver faster load times for geographically distributed offices.
New feature
Custom fields optimizer
Minimize the performance impact of custom fields and speed up Jira Service Management.
Zero downtime upgrades
Deploy the latest version of Jira Service Management without interrupting users.
Share the benefits of Jira Service Management Data Center
You’re in good company
ISS World delivers spectacular service at scale with Atlassian
Discover how AppDynamics transformed from a siloed startup to a team of teams
Learn how Dice.com created a culture of collaboration and transparency with Jira Service Management
As our processes evolve and grow over time, Jira Service Management enables our support teams to scale operations.
—Jeff Tillett, Director, Build and Release Engineering
Apps built for enterprise scale
Support your team’s individual needs with apps built to superior performance standards. Track assets, build automated workflows, generate customizable reports, and more.
Atlassian is a strong performer in the Forrester Wave™: Enterprise Service Management, 2019
