Deliver exceptional service with confidence

Jira Service Management Data Center is an enterprise ITSM solution that empowers teams to collaborate at high-velocity, so they can meet their security and compliance needs while delivering great service at scale.

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Service management at scale

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Collaborate on one platform

Connect your dev and ops teams with an open, robust, and collaborative platform that brings greater visibility and flexibility to work.

Innovate and deliver value fast

Empower every team across the enterprise to be a service team without the cost and complexity of legacy ITSM tools.

Scale service with confidence

Support large quantities of agents, assets, requests, and workflows, and deploy changes across diverse teams with ease and confidence.


Before, it was complex to figure out who to call when we or a client detected an issue, and it took time to manually call the right person. Jira Service Management [Data Center] helps us get the right people online at the right time.

—Renato Klarić, Site Reliability Manager, Infobip

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Ensure your admin team is set up for success

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ITSM out-of-the-box

Deliver, operate and support great service experiences at scale with ITIL-certified capabilities such as request, incident, problem, change, and knowledge management.

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Asset & configuration management

Track assets and configuration items to gain visibility into critical relationships between applications, services, the underlying infrastructure, and other key dependencies.

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Self-service support

Offer diverse teams an intuitive and easy way to shape processes to fit their needs via a portal, knowledge base, and agent queues.

You’re in good company


Learn how Infobip has standardized like an enterprise while maintaining the speed of a startup

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ISS World delivers spectacular service at scale with Atlassian


Discover how AppDynamics transformed from a siloed startup to a team of teams

Featured Resources

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5 Reasons why IT teams choose Jira Service Management Data Center

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Getting started with Jira Service Management Data Center

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White Paper

Discover Forrester's Total Economic Impact™ of Atlassian for ITSM

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Get started with Jira Service Management Data Center