Jira Service Desk product guide

We pulled together resources covering what you need to know to get started with Jira Service Desk Cloud. Whether you're fielding help requests from your email inbox or you're already a service desk super user, we'll help you navigate choosing the right product, setting it up, and learning best practices. Let's get going! 

Meet Jira Service Desk

Jira Service Desk is simply modern service desk software. It brings more structure to your work, gives you increased visibility into what your team is up to, and helps your agents get more done, so you can deliver better service. 

See Request, Change and Incident Management in Action

Follow a real-world example of a change request causing an incident and how it’s resolved using Atlassian’s ITSM solution. This demo walks you through how a service desk manager and developer manages requests, changes, events, and incidents across Jira Service Desk, Opsgenie, Statuspage, and Bitbucket.