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Get any sized team started free for 7 days. No credit card needed. 

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Free Get started
Forever
Standard Try for free
/ agent / month starting price
Premium Try for free
/ agent / month starting price
User limits ?
Free Up to 3 agents
Standard Up to 5,000 agents
Premium Up to 5,000 agents
Customer limit ?
Free Unlimited
Standard Unlimited
Premium Unlimited
99.9% uptime SLA ?
Free
Standard
Premium
Storage ?
Free 2 GB file storage
Standard 250 GB file storage
Premium Unlimited storage
Support ?
Free Community Support
Standard 9-5 Standard Support
Premium 24/7 Premium Support

* With Confluence

Two clouds

Benefits of hosting in the cloud

Lock with key

Enterprise-grade security and centralized administration with Atlassian Access

*Access requires a separate subscription which you can enable from within your cloud Adminhub.

Pricing structure

We offer flexible “per agent” pricing, so you’ll never pay for more than you need.

Cloud Pricing FAQ

What will my Jira Service Desk subscription cost? show +
  

You can find detailed pricing for Jira Service Desk Cloud here.

Use our pricing calculator to determine your exact price. For more than 5,000 users, explore our self-managed options.

Do you offer annual subscriptions? show +
  

Yes! For annual subscriptions, you will be billed for the tier that most closely matches your user count. Annual subscriptions may offer a discount depending on the number of users purchased.

To purchase Jira Service Desk as an annual subscription, simply start a free 7-day trial and follow our instructions for switching to annual.

Use our pricing calculator to determine your exact price.

Can I try Jira Service Desk for free? show +
  

Of course! Your first 7 days are on us. Sign up for a new Jira Service Desk site to get started. If you love it (which we believe you will), you can continue using Jira Service Desk simply by providing us with your payment details.

Can I extend my Cloud 7-day free trial? show +
  

Absolutely! Cloud trials can be extended to a maximum of 30 days - Just give us a shout!

What payment options do you accept? show +
  

Monthly subscriptions are payable by credit card (MasterCard, Visa, or American Express), or PayPal. Annual subscriptions can be paid via credit card, bank transfer, or check.

What's the difference between Jira Software, Jira Service Desk, and Jira Core? show +
  

Jira Service Desk is built for IT and service teams, providing them with everything they need for out-of-the-box incident, problem, and change management.

Jira Software is built specifically for software teams. Jira Software combines powerful developer tool integrations with the most important features and functionality required for great agile software development.

Jira Core is a simplified project management tool for customers looking to extend the power of Jira to their organization.

Who are agents in Jira Service Desk? show +
  

Agents work on tickets and communicate directly with your customers. Agents can:

  • Access both the Customer Portal and the Agent interface
  • View queues, reports, SLA goals, and the customers list
  • Add, edit and delete customer-facing and private comments on issues
  • Manage content in a connected knowledge base
How are agents counted towards billing? show +
  

You can add and remove agents as your team changes. At the end of each monthly billing cycle, you will be billed for the following month's subscription based on the exact number of Jira Service Desk agents you have. For annual subscriptions, you will be billed for the tier that most closely matches your agent count.

Who are customers in Jira Service Desk? show +
  

A Jira Service Desk customer is anyone who create requests through the customer portal or by email. Customers can:

  • Create, comment on, and track requests through the customer portal
  • Create and comment on requests via email
  • Add comments and attachment to requests
  • Add other participants to their own requests

Customers are free and do not require a Jira Service Desk license. Anyone can create a service desk request and you'll never be limited to how many customers can access your service desk.

What is Confluence Knowledge Base pricing with Jira Service Desk? show +
  

Jira Service Desk customers can browse knowledge base articles at no charge within the customer portal. Only knowledge base contributors, such as your agents, will need to be licensed in Confluence Knowledge Base.

What can Jira Software or Jira Core users do in Jira Service Desk if they do not have an agent license? show +
  

Users who are not licensed as agents in Jira Service Desk will still be able to perform various actions within a ticket, including:

Help diagnose issues through internal comments with agents

Watch tickets and receive notifications for updates

Still have questions on how roles and licensing work? Read on.

Do I need to have the same number of Jira Software and Jira Service Desk licenses? show +
  

No, you do not need to have the same number of Jira Software and Jira Service Desk licenses. You can select and pay for what you need with each product.

What's the difference between the Cloud and the Server deployment options? show +
  

With the Jira Service Desk Cloud, we host Jira Service Desk in the cloud for you and set up your instance instantly. After a 7-day free trial, subscription pricing is month-to-month. This is generally the best option for teams who want to get started quickly and teams who don't want to manage the technical complexity of hosting themselves.

With the Jira Service Desk Server, you host Jira Service Desk on your own hardware. This is generally the best option for teams who want additional flexibility in the setup process and want to host the product on their own servers. To host Jira Service Desk, you purchase a license after your 30 day free trial, and can renew that license each year to maintain access to support services and new releases.

Does Jira Service Desk have SAML single sign-on? show +
  

You can enable SAML single sign-on and other enhanced security features (enforced two-step verification, password policies, and user provisioning) with a subscription to Atlassian Access

Atlassian Access gives you one place to manage users and enforce security policies across all your Atlassian Cloud products including Jira, Confluence and Bitbucket.

Can Jira Service Desk connect to my Active Directory? show +
  

With a subscription to Atlassian Access, you can connect Jira Service Desk directly to your Active Directory to automate the user provisioning process.

When should I choose the Premium plan over the Standard plan? show +
  

Jira Service Desk Standard is the service desk you know and love today. Jira Service Desk Premium helps teams confidently scale their IT service by offering unlimited storage, a financially-backed 99.9% uptime SLA, and 24/7 Premium Support with a 1 hour response time for critical issues. If you have concerns about downtime or service interruptions, are looking to scale Jira Service Desk to support your org and customers, or have a globally distributed team that relies on Atlassian products as mission critical for success, Premium is a great fit for you.

What's the difference between Premium and Atlassian Access? Do I need both? show +
  

Our Premium plan enables teams to scale reliably and confidently with unlimited storage, 24/7 Premium Support, and a financially backed 99.9% uptime SLA.

Think of Atlassian Access as your “umbrella policy” for enterprise-grade security and user management in the cloud. AtlassianAccess enables admins to enforce consistent, company-wide security and access policies across all Atlassian cloud products being used within their organization.

When you layer Access on top of our Premium plans, you’ll get an enterprise-grade solution that allows you to scale and secure content and users across your entire organization.

Still have more questions?

Check out Atlassian Cloud Licensing or Jira Service Desk Licensing.

Free for 30 days

For teams of all sizes, hosted on your server

Server

USD X
one-time payment
Buy now
  • Atlassian-supported disaster recovery

Data Center

USD X
per year
Buy now

Self-managed Pricing FAQ

What's the difference between Jira Software and Jira Service Desk?

Jira Software is a purpose built experience specifically for software teams. Jira Software combines powerful developer tool integrations with the most important elements of agile development.

Jira Service Desk is purpose built for your IT and service teams, providing them with everything they need out of the box for incident, change and problem management.

Who are agents in Jira Service Desk?

Agents work on tickets and communicate directly with your customers.

Agents can:

  • Access both the Customer Portal and the Agent interface
  • View queues, reports, SLA goals, and the customers list
  • Add, edit and delete customer-facing and private comments on issues
  • Manage content in a connected knowledge base

Who are customers in Jira Service Desk?

A Jira Service Desk customer is anyone who create requests through the customer portal or by email. Customers can:

  • Create, comment on, and track requests through the customer portal
  • Create and comment on requests via email
  • Add comments and attachment to requests
  • Add other participants to their own requests

Customers are free and do not require a Jira Service Desk license. Anyone can create a service desk request and you'll never be limited to how many customers can access your service desk.

What is Confluence Knowledge Base pricing with Jira Service Desk?

Jira Service Desk customers can browse knowledge base articles at no charge within the customer portal. Only knowledge base contributors, such as your agents, will need to be licensed in Confluence Knowledge Base.

What can Jira Software or Jira Core users do in Jira Service Desk if they do not have an agent license?

Users who are not licensed as agents in Jira Service Desk will still be able to perform various actions within a ticket, including:

  • Help diagnose issues through internal comments with agents
  • Watch tickets and receive notifications for updates

Still have questions on how roles and licensing work? Read on.

Do I need to have the same number of Jira Software and Jira Service Desk licenses?

No, you do not need to have the same number of Jira Software and Jira Service Desk licenses. You can select and pay for what you need with each product.

What's the difference between the Cloud and the Server options?

With the Cloud option, we host Jira Service Desk in the cloud for you and set up your instance instantly. After a 7-day free trial, subscription pricing is month-to-month. This is generally the best option for teams who want to get started quickly and teams who don't want to manage the technical complexity of hosting themselves.

With the Server option, you host Jira Service Desk on your own hardware. This is generally the best option for teams who want additional flexibility in the setup process and want to host the product on their own servers. To host Jira Service Desk, you purchase a license after your 30 day free trial, and can renew that license each year to maintain access to support services and new releases.

Still have more questions?

Check out our complete Jira Service Desk Licensing FAQ.