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Questions for Confluence Pricing & Licensing


Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Customer Advocate Team.

Questions for Confluence Cloud

Where can I sign up for a trial? Show

Atlassian Cloud can be trialed for free, please visit Try Atlassian Cloud to start a trial.

Already using Atlassian Cloud? Site Administrators can navigate to the System Administration section of your Cloud site and add or remove applications and/or apps as needed.

Please note: Removing applications or apps takes effect immediately and no credit or refund will be offered for removing applications or apps early.

What does a new Questions for Confluence Cloud subscription cost? Show

Questions Confluence is an app for Confluence, and requires Confluence as its base product.

Our monthly pricing is progressive, meaning that we offer volume discounts as you add more users. Each users' unit price is based on the pricing rate in which the user falls.

Cena miesięczna:

* Rozwiązanie Atlassian Cloud jest teraz oferowana z 75% rabatem dla uprawnionych użytkowników licencji dla społeczności i 50% rabatem dla uprawnionych użytkowników licencji akademickich

Cena roczna:

* Rozwiązanie Atlassian Cloud jest teraz oferowane z 75% rabatem dla uprawnionych użytkowników licencji dla społeczności i 50% rabatem dla uprawnionych użytkowników licencji akademickich

Dlaczego różnica cen licencji dla 10 i 11 użytkowników jest tak duża? Nasze licencje dla 10 użytkowników mają niską wstępną cenę dla małych zespołów. Jeśli masz więcej niż 10 użytkowników (lub więcej niż 3 agentów Jira Service Desk), mają zastosowanie zwykłe ceny.

How can I purchase or request a quote for Questions for Confluence Cloud? Show

The monthly payment plan can only be paid with a credit card or PayPal account associated with the subscription.

To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud url.

What is the minimum term of service? Show

The minimum term of service is one month. You can choose to renew on a month by month basis, or you can purchase a year in advance.

What payment options are available? Show

Monthly: Monthly subscriptions are limited to payment via credit card or PayPal. To update the credit card or PayPal account details on file, please see the How do I update the credit card or PayPal account on file? FAQ.

Annual: this payment option can be paid via credit card, mailed check or bank transfer, complete payment details appear on an official quote. To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud url.

Where can I find the Atlassian Terms of Service? Show

Please see our Terms of Service for more information. 

I have more questions about Atlassian Cloud. Show

Great, because we have more answers! Please see our complete Altassian Cloud FAQ.

Questions for Confluence Server

What does a new Questions for Confluence Server license cost? Show

We have designed Questions for Confluence Server licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above. 

Please note that 10-User Starter licenses are not eligible for Atlassian Support. Instead, support queries can be raised with the Atlassian Community.

Uwaga: Questions for Confluence Server to dodatek do Confluence. Typ licencji i liczba użytkowników Questions for Confluence Server muszą być zgodne z typem licencji i liczbą użytkowników licencji Confluence Server, z którą jest używany dodatek. Przykładowo licencja komercyjna Confluence Server dla 25 użytkowników będzie wymagać licencji komercyjnej Questions for Confluence Server dla 25 użytkowników.

How much is it to renew my Questions for Confluence Server software maintenance? Show

All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing.

Atlassian automatycznie wysyła ofertę bez zobowiązań 90 dni przed końcem okresu obsługi technicznej danej licencji. Możesz poprosić o ofertę w dowolnym momencie; więcej informacji można znaleźć w sekcji Często zadawane pytania. Możesz również skonfigurować automatyczne odnawianie za pośrednictwem strony my.atlassian.com.

Odnowienia obsługi technicznej oprogramowania rozpoczynają się po wygaśnięciu aktywnego okresu obsługi, niezależnie od tego, kiedy zakupione zostanie odnowienie obsługi. Zalecamy odnowienie co najmniej 30 dni przed datą wygaśnięcia, aby mieć możliwość uaktualnienia do nowych wersji i uzyskania pomocy technicznej w dowolnym momencie.

What is software maintenance? Show

Software maintenance, included in your first year of use*, gives you the following benefits:

  • Security patches
  • Critical bug fixes
  • New features & enhancements
  • Access to Atlassian's world-class Support team for technical troubleshooting
  • Developer license* keys (lets you test the upgrades before committing!)
  • Potential to enroll in Beta Programs

In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world-class teams.

*Please note that 10-User Starter server licenses are not eligible for non-production Developer licenses or Technical Support. 

How do I request a quote? Show

Requesting an obligation-free quote is easy! You will just need to submit your request through our Atlassian Store. In the final step check "Get a Quote" and click submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.

Does my Questions for Confluence Server license have to match my Confluence Server license? Show

Questions for Confluence Server is an add-on for Confluence. The Questions for Confluence Server license type and user count must match that of the Confluence Server license it is being used with. For instance, a 25 User Commercial Confluence Server license will require a 25 User Commercial Questions for Confluence Server license.  This also means if the Confluence Server license is upgraded then the Questions for Confluence Server license will require upgrading to be compatible with the upgraded Confluence Server license.

How is Questions for Confluence Server licensed? Show

A Questions for Confluence Server commercial/academic/starter license entitles you to:

  • Install Questions for Confluence Server on a single instance of Confluence in a production environment on 1 server
  • Perpetual Questions for Confluence Server use
  • Software maintenance for 12 months — including all updates and online support

A Questions for Confluence Server license must match the user count and type of the Confluence Server license it is being used with. For instance, a 25 User Commercial Confluence Server license will require a 25 User Commercial Questions for Confluence Server license.

An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details.

What is the cost to upgrade my Questions for Confluence Server license to a higher user tier? Show

Questions for Confluence Server can be upgraded to a higher user tier at any time. All data is seamlessly upgraded, and all upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.

Please Note: The below prices* are applicable for licenses purchased after 3-Oct-2019. Pricing for licenses purchased prior to 3-Oct-2019 will be calculated using the previous year's list price.

Academic upgrade prices are 50% of the Commercial upgrade cost.

Ceny uaktualnień do akademickich licencji serwerowych wynoszą 50% powyższych cen.

Uwaga: licencja serwerowa Questions for Confluence musi być zgodna z poziomem licencji serwerowej Confluence.

How do I purchase a Server license upgrade? Show

There are two ways to generate a server license upgrade quote:

My.Atlassian Account

When the license's Billing Contact logs into their My.Atlassian account, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. 

Atlassian Store

Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. 

Questions for Confluence Data Center

How is Questions for Confluence Data Center licensed? Show

Just like Confluence Data Center, Questions for Confluence Data Center is licensed on an annual term per Data Center instance. Data Center licenses expire and are not perpetual like our server licenses.

To continue using Data Center approved apps after the original annual term, you must renew your Data Center approved app license. The renewal cost is the same as a new license purchase for the user tier you require (excluding promotional incentives).

An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details.

How much does Questions for Confluence Data Center cost? Show

The table below illustrates the pricing for the Questions for Confluence Data Center approved app

What is the promotional rate for Data Center approved Atlassian apps? Show

We are offering a one (1) year discount for Portfolio for Jira, Team Calendars for Confluence, and Questions for Confluence Data Center app versions from September 3, 2018 to September 2, 2019.

This limited-time promotional offer is available to new and existing customers until September 2, 2019. See the pricing section above for more details.

Will Atlassian offer credits to customers that make the switch to Data Center approved Atlassian apps? Show

Aside from the limited-time promotional pricing offered, there are no credits for upgrading from Atlassian Data Center Server apps to Data Center approved app versions.

When a customer elects to upgrade from a Server app to a Data Center approved app, or vise versa, they will not be granted any discounts on their new license purchase. From the date of purchase, this will initiate a new annual license window when a Data Center approved app is adopted and a new 12 month maintenance window when a Server app license is adopted.

Does my Questions for Confluence Server license have to match my Confluence Data Center license? Show

Yes, the Questions for Confluence Jira Data Center approved app is an add-on for Confluence Data Center. The Questions for Confluence Data Center approved app license type and user count must match that of the Confluence Data Center license it is being used with. For instance, a 3,000 user Commercial Confluence Software Data Center license will require a 3,000 user Commercial Questions for Confluence Data Center approved app license.

This also means that if the Confluence Data Center license is upgraded to a higher user tier, the Questions for Confluence Data Center approved app license will require upgrading as well.

How can I purchase or request a quote for the Questions for Confluence Data Center approved app? Show

Click here to purchase or request a quote for the Portfolio for Jira Data Center approved app.

Does Atlassian offer a free trail Questions for Confluence Data Center? Show

Yes! Click here for a free 30-day trial.

I use Questions for Confluence Server in my Data Center environment (or I want to use this app in my Data Center environment). Is that okay? Show

If you plan to use Questions for Confluence in a Data Center environment, you should upgrade to the Data Center approved app version. 

While the current Questions for Confluence Server app will remain compatible with Confluence Data Center and supported by Atlassian, we require that Data Center customers make the transition to the available Data Center approved app by September 2, 2019.

To help ease the transition, we are offering discounted pricing for Questions for Confluence through September 2, 2019. See the details above.

I have more questions about Data Center approved apps. Show

Great, we have answers! Visit the Data Center Approved Apps page for more details regarding Data Center approved apps.