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Halp Answers for Confluence in Slack

Turn any Slack message or Confluence article into an answer and provide automated recommendations to relevant articles.

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Halp Answers for Confluence in Slack
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The second I saw it (Halp), I said where do I sign? How do we get this, because this is exactly what I want to do. This is the tool I’ve been wanting since my first day at Slack"

Josh Senick
Senior Manager, Business Technology Operations, Slack

Supercharge your Confluence articles in Slack making it easier for your team to resolve and support faster

Turn linked articles into answers

Turn linked articles into answers

Use an emoji to quickly turn Slack messages into a knowledge base response. If the request keywords match a confluence article, the article will be recommended.

Automate Confluence article recommendations

Messages in the Slack threads sync with Jira tickets and will include automated responses with Confluence articles.

Automate confluence article recommendations
Import Confluence spaces

Import Confluence spaces

Incorporate your Confluence articles into Halp answers and allow all articles from the spaces you select to be imported. 

The benefits of conversational ticketing

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Automate your day with powerful workflows

Use our flexible workflow engine to automate common actions based on ticket fields, forms, responses, and more.

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Actionable reporting on team performance

Measure ticket volume, response & resolution times, and agent performance. Slice and dice by important clients, categories and fields.

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Get notified about ticket updates directly in Slack

The assignee and end-user are notified about ticket updates directly in Slack to ensure fast resolution times.

Easily accept & answer email based tickets

Clients' employees can submit tickets via email. These tickets route to Halp to keep your team working in one place.

Add ticket followers to streamline approvals

Add an outside email address or collaborator to a ticket so they can see its history and easily reply for quick approvals.

Manage and search tickets in the web

View ticket lists and history, manage admin settings, and reply from an easy to use web interface.

Customize fields, statuses, and forms.

Streamline operations with easily customizable settings to make Halp fit your team.

Improve response times and customer satisfaction

Streamline operations with easily customizable settings to make Halp fit your team.

Halp elevates the best technical operations teams

See how IT Ops, MSPs, and B2B Support teams use Halp everyday.

Works standalone or integrates with the systems your team already uses

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Zendesk Support Integration

2-way sync comments, fields, and forms with Zendesk.

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Jira Service Management Integration

2-way sync comments, fields, and forms with multiple Jira projects.

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Halp Standalone

Don't have a ticketing system? Use Halp's powerful ticketing platform.

Bring conversational ticketing to your team today

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