Modello Gestione dell'assistenza clienti
Offri ai clienti esterni un servizio eccellente in tempi rapidi.
Tipi di richieste
Customer service management template
Deliver great service to external customers, fast.
Capture relevant customer information
Use editable request types for common external support issues or create your own that are specific to your team’s external support services.
Customizable help center portal
Create a service portal with customizable request types and workflows to meet your customers' needs.
Create and optimize your queues
Organize customer requests from the help center, email, chat, and other channels into queues so you can quickly view, triage, and assign requests as they come in.
Automate your help desk
Remove the need to perform manual, repetitive tasks, and focus on the work that matters with automation.
Add customer context and set permissions
Instantly see details about a customer and their organization so your support agents can solve issues quicker.
Related customer service management resources
Service management for customer support teams
Tips and tricks to get started with service management for customer support teams.
How to manage your customers and organization
Dive into customer service management and explore how you can manage detailed information about your customers and the organizations they’re a part of.