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Modello Gestione dei servizi per le strutture

Gestisci le richieste di manutenzione, movimentazione e pianificazione di eventi.

Tipi di richieste
Segnala un ticket di manutenzione
Richiedi un trasferimento
Richiedi un evento
Domande per le strutture
Richiesta inviata tramite e-mail
Usa modello
Document approval screenshot

Facilities service management template

Manage requests for maintenance, moving, and event planning.

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best for

Operations

key features

Help desk

Manage requests

Resolve incidents

What is the facilities service management template?

The facilities service maangement template is best suited for facilities teams who need an easier way to track work and manage employee requests. This template helps teams manage requests for maintenance, moving, and event planning.

What does the facilities service management template include?

Capture relevant customer information

Use editable request types for common external support issues or create your own that are specific to your team’s external support services.

On-call screenshot

Address requests more efficiently

Utilize a pre-built form or create your own form to get more structured information from help seekers when they raise a request.

Assets screenshot

Customize your help center portal

Create a service portal with customizable request types and workflows to meet your employees' needs.

Change requests screenshot

Create and optimize your queues

Organize employees' requests from the help center, email, chat, and other channels into queues so you can quickly view, triage, and assign requests as they come in.

Backlog screenshot

Keep a pulse on your facilities infrastructure

Facilities teams can track all the assets they are responsible for maintaining in one convenient location with Assets.

Backlog screenshot
Finestra con campanello di servizio

Posizione centralizzata

Un posto centrale in cui i dipendenti possono registrare i ticket di manutenzione, semplificare gli spostamenti di scrivanie, richiedere attrezzature e ricevere informazioni sui rischi critici da te.

Finestra dell'help desk

Portale personalizzabile

Personalizza il portale per soddisfare i tipi di richiesta dei tuoi dipendenti e le esigenze del tuo team.

Più documenti

Report e metriche

Crea report e dashboard personalizzati per monitorare il tipo e la frequenza degli imprevisti, in modo da ridurre i ticket.

How to get started with the facilities service management template

Start managing and simplifying communication around maintenance and other facilities service requests.

1. Set up your help center and portal
  

The help center is where employees can submit requests and access your self-service knowledge base. Set up the welcome message, announcements, and layout.

2. Customize your request types
  

Help employees and agents with tailored request types, or create your own.

3. Organize your queues
  

Align your queue with the way your teams triage and address maintenance requests.

4. Add agents
  

It’s time to get the party started! Add agents to your service project team.

Ready to use this template?

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