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Halp evolved into Jira Service Management. Learn more →

Ticketing, powered by your conversations

Halp is a modern, lightweight help desk that lets you create and manage requests directly in Slack and Teams.

Not using Jira Service Management? Get it free

Ticketing, powered by your conversations

Halp is a modern, lightweight help desk that lets you create and manage requests directly in Slack and Teams.

Not an admin? Test our Slack Sandbox

Conversational ticketing

Halp is not your traditional ticketing system – we meet your team where they work, not the other way around

Track
Turn messages into tickets to streamline any request. Avoid context switching and organize cluttered channels.
Track
Automate
Create routing recipes and recommend answers. Empower your teams to self-resolve repetitive questions.
Automate
Report
Make work visible and recognize the team’s efforts. Measure (and celebrate!) the number of tickets created and solved.
Report
Track
Turn messages into tickets to streamline any request. Avoid context switching and organize cluttered channels.
Automate
Create routing recipes and recommend answers. Empower your teams to self-resolve repetitive questions.
Report
Make work visible and recognize the team’s efforts. Measure (and celebrate!) the number of tickets created and solved.
List view
List view
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Messaging Platforms

Purpose-built for Slack & Microsoft Teams

Slack logo

Use emoji reactions to…

  • 🎫 Turn messages into tickets.
  • 👀 Add followers to tickets.
  • ✅ Mark requests as resolved.
MS Temas logo

Take actions on messages to ...

  • Create tickets from within Teams.
  • Categorize and route any question.
  • Get notified about ticket updates.
Halp answers Slack Only

The smartest way to resolve requests in Slack

Automate responses to repetitive questions and save both agents and requesters time.

FAQ

What happened to Halp?
  

Halp has integrated all its conversational ticketing capabilities into every Jira Service Management plan under its chat feature.

What features are included with Jira Service Management chat?
  
  • Create: Turn any message into a trackable request using emoji reactions, slash commands, or message actions. No more context-switching or manually capturing requests.
  • Automate: Leverage emoji shortcuts and automations to route requests using Assist and Jira Service Management Cloud’s powerful workflow engine.
  • Categorize: Create custom request types in Jira Service Management to capture important context and eliminate unnecessary back and forth.
  • Report: Make work visible with powerful metrics on volume, resolution times, SLAs and more. Recognize your team’s efforts and quantify resource needs.
  • Resolve: Agents can reply, update, prioritize, and resolve open issues directly in Slack or Microsoft Teams.

Plans that scale with your team

Start with a free 14 day trial, no credit card required

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Featured Resources

Learn more about conversational ticketing

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Customer Story

How Slack streamlined IT support with a little Halp from its friends

Atlassian Team '21 logo
Webinar

Remote teams fireside chat with G2 & Pipedrive

How Atlassian made internal support conversational
Blog

How Atlassian made internal support conversational