Incident management for high-velocity teams
2023 State of Incident Management Report
Summary
Atlassian’s 2023 State of Incident Management research study surveyed over 500 software developers, IT professionals, and IT decision makers (ITDMs) across the US about IT Service Management (ITSM), with a focus on the practice of incident management.
Despite economic challenges and workforce reductions, this year’s report showed that in 2023, organizations are looking toward automation and Artificial Intelligence (AI) to pick up the slack and streamline their incident management processes.
In this report, you'll learn:
How your tools and processes measure up to the current state of incident management
Pain points and areas for improvement for incident managers
The role of automation and AI within incident management processes
What the future looks like for incident management