Jira Align Enterprise Services
Purpose-fit guidance and support for your organization’s needs
SOLUTIONs ARCHITECT WORKSHOPS
TAM and Premier Support
Your scaled agile transformation starts here
Every instance of Jira Align comes packaged with Onboarding Success, built to align your technology and teams from the start. You’ll work with an Onboarding Success specialist in the first few weeks of your Jira Align engagement to get set up for a successful journey.
Onboarding Success Activities:
Connect Jira Align to your Team Tool
Identify initial teams and programs to onboard to Jira Align
Identify the people in your organization who will help roll out Jira Align, and divide roles and responsibilities
Analyze your data for the next phases of work
Share best practices for team tool setup
Get teams aligned across the enterprise
Quickly find consensus on roadmaps, scope, and dependencies across teams and portfolios.
Realize value with real data
Experience Jira Align with your organization’s data.
Make work and purpose visible
Leverage roll-up technology to keep teams aligned across the enterprise in real time.
Scaled Agile expertise to guide your transformation journey
Our Solutions Architect workshop packages are outcome-driven engagements to further your organization’s success with Jira Align and agile at scale transformation.
Each workshop is designed to address different phases of building and expanding upon your agile practice, and can be delivered by Atlassian Solutions Architects or by Jira Align-enabled Solutions Partners.
Solutions Architects help to model your organization, configure your full solution, and build your plan for Jira Align.
Seasoned in product adoption and sharing proven deployment patterns
Skilled as enterprise change agents and serve as enterprise transformation advisors
Certified in industry-leading scaled agile frameworks
Ready to guide in the adoption of industry standards across the entire Atlassian ecosystem
Demonstrate the value of Jira Align with your data and teams
Add 2-4 more programs beyond your Jumpstart experience
Expand to portfolio
Incorporate current programs into your first portfolio
Transformation team power up
Empower your transformation team to run independently
Solution services module
Flexible modules to cover your agile transformation needs
Best-in-class service for the agile enterprise
The Jira Align Enterprise Success Package gives you a dedicated Technical Account Manager (TAM) for Jira Align for direct vendor guidance, insight, and access. You also get enhanced support coverage to ensure you have the most responsive support experience during critical incidents.
Experience peace-of-mind with the Enterprise Success Package:
Enterprise Success Package
Cross-functional advisors on both practices and technology
Proactive planning and strategic guidance for the adoption of Jira Align best practices
Direct access to senior support engineers
Faster resolution & escalation path
Execution for scale and growth
With the Jira Align Enterprise Success Package, you get a dedicated Jira Align Technical Account Manager (TAM) for direct vendor guidance, insight, and access. You also get enhanced support coverage with Jira Align Premier Support to ensure you have the most responsive support experience during critical incidents.
Experience peace-of-mind with:
- Direct access to senior support engineers
- Customized guidance
- Account-wide coverage
- Strategic direction
- Faster resolution & escalation path
- Execution for scale
Jira Align TAMs serve as cross-functional advisors on both practices and technology, who provide proactive planning and strategic guidance for your organization’s understanding and adoption of best practices with Jira Align as you grow.
Jira Align Premier Support provides direct access to a dedicated global team of Senior Support Engineers who are committed to delivering higher SLAs, faster triage, and faster resolutions for technical support issues.
Product Training & Certification
Get definitive, hands-on training across the Atlassian product family. You’ll find essential Jira Align training alongside extensive training for Jira Software, Jira Service Management, and Confluence in the Atlassian University course catalog.
Atlassian’s Training and Certification team works with our own product teams to create definitive end-user training across the Atlassian product family—including Jira Align. You’ll find essential Jira Align training in the course catalog, along with extensive training for Jira Software, Jira Service Desk, and Confluence.