Jira Align Enterprise Services

Purpose-fit guidance and support for your organization’s needs


With you every step of the way

From the first release train planning event to the first portfolio launch, Atlassian offers you the services you need to scale your organization’s success with Jira Align. We have the product and practice expertise you need to deliver immediate value to your teams, business leadership, and overall center of excellence.

Production Jumpstart package
SOLUTION ARCHITECT WORKSHOP PACKAGES
ENTERPRISE SUCCESS PACKAGE

PRODUCTION JUMPSTART PACKAGE

Get hands-on experience right out of the gate

Every instance of Jira Align comes packaged with our Production Jumpstart, designed to facilitate early understanding, collaboration, and success. You’ll work with either a Jira Align Solution Architect or a trained Solution Partner in the first 3 months to:

Production Jumpstart activities include:

Discovery and planning

Jira integration

Jira mapping and optimization for scale

Backlog capture and prioritization

End-user training

Quarterly planning

Scrum of scrums and PO Sync

Ongoing assessment

Review and move-forward planning

Get teams aligned across the enterprise

Quickly find consensus on roadmaps, scope, and dependencies across teams and portfolios.

Realize value with real data

Experience Jira Align with your organization’s data.

Make work and purpose visible

Leverage roll-up technology to keep teams aligned across the enterprise in real time.


Learn more about how Production Jumpstart accelerates early adoption and success.


SOLUTION ARCHITECT WORKSHOP PACKAGES

Services that go beyond the starting line

Our Solution Architect workshop packages are outcome-driven engagements to further your organization’s success with Jira Align and agile at scale transformation. 

Designed to meet your organization’s needs, these service offers can:

Solution Architects

Solution Architects help to model your organization, configure your full solution, and build your onboarding plan for Jira Align.

Seasoned in product adoption and can share proven deployment patterns

Skilled as enterprise change agents and serve as an enterprise transformation advisor 

Certified in industry-leading scaled agile frameworks

Ready to guide in the adoption of industry standards across the entire Atlassian ecosystem

Expand programs

Add 2-4 more programs beyond your Jumpstart experience

Expand to portfolio

Incorporate current programs into your first portfolio

Power up your transformation team

Empower your transformation team to run independently


Want to explore the workshop packages that best fit your growing engagement with Jira Align?


Enterprise success

Best-in-class service for the agile enterprise

With the Jira Align Enterprise Success Package, you get a dedicated Jira Align Technical Account Manager (TAM) for direct vendor guidance, insight, and access. You also get enhanced support coverage with Jira Align Premier Support to ensure you have the most responsive support experience during critical incidents.

Experience peace-of-mind with:

  • Direct access to senior support engineers
  • Customized guidance
  • Account-wide coverage
  • Strategic direction
  • Faster resolution & escalation path
  • Execution for scale

Jira Align TAMs serve as cross-functional advisors on both practices and technology, who provide proactive planning and strategic guidance for your organization’s understanding and adoption of best practices with Jira Align as you grow.

Jira Align Premier Support provides direct access to a dedicated global team of Senior Support Engineers who are committed to delivering higher SLAs, faster triage, and faster resolutions for technical support issues.


Learn more about how our Enterprise Success Package can provide dedicated support and guidance for your Jira Align adoption success.

Atlassian University

Atlassian’s Training and Certification team works with our own product teams to create  definitive end-user training across the Atlassian product family—including Jira Align. You’ll find essential Jira Align training in the course catalog, along with extensive training for Jira Software, Jira Service Desk, and Confluence.

Atlassian University

Atlassian’s Training and Certification team works with our own product teams to create  definitive end-user training across the Atlassian product family—including Jira Align. You’ll find essential Jira Align training in the course catalog, along with extensive training for Jira Software, Jira Service Desk, and Confluence.

Ready to connect your enterprise?