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Jira Align Enterprise Services

Purpose-fit guidance and support for your organization’s needs

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Onboarding Success

Scaled agile success starts here

Onboarding Success is a short-term engagement required for each new Jira Align deployment. During your first few weeks using Jira Align, an Onboarding Success specialist will work with you to map your teams, partners, process, data, and technology to an implementation plan. 

Onboarding Success Activities:
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Connect Jira Align to your Team Tool

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Identify initial teams and programs to onboard to Jira Align

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Identify the people in your organization who will help roll out Jira Align, and divide roles and responsibilities

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Analyze your data for the next phases of work

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Share best practices for team tool setup

Technical Guidance

Get hands-on experience right out of the gate

Every instance of Jira Align comes packaged with our Production Jumpstart, designed to facilitate early understanding, collaboration, and success. You’ll work with either a Jira Align Solution Architect or a trained Solution Partner in the first 3 months to:

Technical Account Managers help you:
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Learn best practices directly from an Atlassian expert with product and practice knowledge

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Navigate transformation challenges for structuring your users, data, and practices

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Adopt modern patterns for processes and automation across your teams


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Enterprise Success Package

TAM and Premier Support services are conveniently bundled together in the Enterprise Success Package. You get dedicated insights and support, allowing your teams to reduce procurement complexity with a single line item. 

With the Enterprise Success Package you’ll receive all the benefits of a TAM plus direct access to a dedicated global team of Senior Support Engineers who are committed to delivering higher SLAs, faster triage, and faster resolutions for technical support issues.

Enterprise Practice Development

Scaled agile expertise as you grow your agile practice

As you move through different phases of your agile transformation journey, you may require hands-on engagement with an agile expert to further your organization’s success with Jira Align. Whatever your need, trainings, activities, and workshops are available to meet them, delivered by Atlassian Solutions Architects and Atlassian Solution Partners. 

Practice Development Engagements Help You:
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Adopt Jira Align at scale by sharing proven deployment patterns

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Put your scaled agile framework into practice

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Drive change and transformation in your organization

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Adopt industry best practices 

Find an Agile at Scale specialized partner that is right for you


Get started with these scaled agile practice workshops

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Production jumpstart

Demonstrate the value of Jira Align with your data and teams

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Expand programs

Add 2-4 more programs beyond your Jumpstart experience

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Expand to portfolio

Incorporate current programs into your first portfolio

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Transformation team power up

Empower your transformation team to run independently

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Solution services module

Flexible modules to cover your agile transformation needs

Ready to connect your enterprise?