Important changes to our Server and Data Center products
We’ve ended sales for new server licenses and will end support for server on February 15, 2024 PT. We’re continuing investment in Data Center with several key improvements. Learn what this means for you.
Forms for Jira (formerly ProForma Cloud) is a no-code/low-code form builder that Atlassian recently acquired to integrate with Jira.
By integrating ProForma with Jira Service Management Cloud teams are able to quickly build forms to capture the data they need to get their work done.
With forms for Jira, project admins can:
Project admins can build build beautiful forms and documents in Jira.
ProForma Cloud is being integrated into Jira Service Management Cloud, Jira Software Cloud, and Jira Work Management. We will provide timelines and updates on the integration on our Cloud Roadmap page.
ProForma Server and Data Center will remain on the Atlassian Marketplace and will be supported by Atlassian. There are no immediate changes planned for ProForma Server and Data Center customers and there is no action needed on your part.
Support for Atlassian Server products, including ProForma Server, ends on February 15, 2024 PT. Users with an existing license of the app version of ProForma can continue to renew and use it until its end of life on February 15, 2024 PT.
At the launch of the newly integrated Forms for Jira , there will be minimal feature differences between the integrated Forms for Jira Cloud builder and the ProForma Data Center app available on the Marketplace. Over time, updates to Forms for Jira Cloud will be made that will differentiate it from the ProForma Data Center and Server apps.
There are no immediate changes planned for the ProForma Data Center and Server apps. ProForma will remain on the Atlassian Marketplace and will be supported by Atlassian.
Please note that forms for Jira is known as Advanced forms in Jira Work Management.
Forms for Jira began rollout to Jira Service Management Cloud customers on December 10, 2021. The ProForma Data Center and Server Marketplace app continue to be available for purchase.
Further integration information about ProForma, Jira Service Management Cloud, Jira Software Cloud, and Jira Work Management will be announced via email and on the Cloud Roadmap.
Forms are available across all editions of Jira Service Management Cloud. There will be no feature differentiation between editions at the time of launch.
There are no immediate plans to integrate ProForma into Jira Service Management Data Center. The ProForma Data Center app will remain available for purchase on the Atlassian Marketplace.
Existing ProForma Cloud app customers should not migrate their own forms to the new form builder.
We will give those customers advance notice of migration plans.
Please note that if you currently use ProForma Cloud, your data will not be moved when we migrate your forms.
ProForma stores its data directly in Jira. Your form data is stored in Jira entity properties on the issues and projects in your Jira instance.
Migrating your ProForma forms will not move or remove your data.
The ability to migrate ProForma forms and data from Server or Data Center to Cloud is not yet ready. We’re not able to provide a timeline at the moment, but we will provide updates when this can be delivered.
There are no immediate feature changes planned for the ProForma Server app.
Our recommendation is to migrate to Jira Service Management Cloud or Data Center when you are able to.
ProForma Server app customers can continue subscribing as normal and we will continue providing critical updates inline with Atlassian’s overall Server strategy available here.
Please contact our support team with billing and quote related inquiries.
You can contact customer support or your sales representative with further questions.
Rebuilding ProForma automation rules
The ProForma automation engine will stop running rules on July 14th, 2022. ProForma customers will still be able to view and delete their existing ProForma automation rules, but those rules will no longer run after this date.
Customers with ProForma automation rules running must rebuild their existing ProForma automation rules using Jira Automation. Existing ProForma customers will be able to rebuild their ProForma automation rules following migration to the new first-party form builder in Jira.
Some Jira instances with ProForma already installed may see the new Automation integration as early as April 11, 2022. Please note: the Form Submitted trigger will not work until your instance has been migrated to the new form builder. Technical contacts will receive an email notifying them of when an instance will be migrated.
ProForma automation rules are created and maintained on the forms settings page. The table below maps how ProForma automation components can be reimplemented in Jira Automation.
For a similar table with images of ProForma automation and the corresponding Jira Automation components, please click here to see the community post.
Automation - Rules being retired
The following ProForma automation rule and legacy Jira Service Management Automation Action are not available in the new first party form builder.
There are two ProForma workflow validators being replaced by native Jira validators:
If you currently use these validators, you will need to rebuild them in your workflows using the new native Forms validators (the new validators don’t have word ProForma in them).
If you choose not to rebuild any existing ProForma validators, they will simply be ignored once the ProForma Cloud app is turned off around the end of June 2022.
The “Specific Form Attached” ProForma workflow validator is being deprecated. If you currently use this validator in any workflows, you need to rebuild those workflows using the new native “Forms attached” validator.
Your form data connections are moving to Jira Admin > Issues > Data connections.
Issue Forms are still available with some changes. The Issue Forms button will be removed from the Apps menu dropdown in the top navigation bar and the Project navigation bar.
Issue Forms are being removed from the Apps menu because the form builder is no longer a Marketplace app. The button is being removed from the Project navigation bar due to design improvements.
In lieu of these buttons we are introducing a generic URL that allows users to change between forms from one URL. You can add this generic URL to your Project navigation bar as a shortcut.
You can continue using form templates that already contain custom HTML; however, Jira will pass custom the HTML through a converter, which will only allow basic HTML elements to be displayed (e.g. b, ul, li). This may affect how some forms display to agents and customers.
The change will not affect the existing responses to fields in the form.
We have also removed the ability to add custom HTML to form templates. This applies to new and existing form templates. You can access existing HTML elements in the form builder. We recommend rebuilding the contents of any custom html element with the standard text, tables and headings available within the form builder.
Those instances that have or previously had the ProForma Cloud Marketplace installed and have one or more forms in a Jira Software or Jira Work Management, will continue to have access to the form builder in these project types.
Jira Software and Jira Work Management instances without ProForma installed will not yet have access to the new form builder. We’re not able to share a timeline on when the new form builder will be released to Jira Software and Jira Work Management customers.