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ProForma FAQs

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Important changes to our server and Data Center products
We’ve ended sales for new server licenses and will end support for server on February 2, 2024. We’re continuing investment in Data Center with several key improvements. Learn what this means for you.

General Questions

What is ProForma? Show

Forms for Jira (formerly ProForma Cloud) is a no-code/low-code form builder that Atlassian recently acquired to integrate with Jira.

By integrating ProForma with Jira Service Management Cloud teams are able to quickly build forms to capture the data they need to get their work done.

With forms for Jira, project admins can:

  • Build dynamic forms to surface only the relevant fields to users
  • Leverage advanced form validation capabilities to allow teams to quickly collect and validate all the information they need
  • Get started quickly with the no-code/low-code editor and more than 325 pre-built form templates

Project admins can build build beautiful forms and documents in Jira.

What’s happening with the ProForma Cloud, Server, and Data Center Marketplace apps? Show

ProForma Cloud is being integrated into Jira Service Management Cloud, Jira Software Cloud, and Jira Work Management. We will provide timelines and updates on the integration on our Cloud Roadmap page.

ProForma Server and Data Center will remain on the Atlassian Marketplace and will be supported by Atlassian. There are no immediate changes planned for ProForma Server and Data Center customers and there is no action needed on your part.

Support for Atlassian Server products, including ProForma Server, ends on February 2, 2024. However, users with an existing license of the app version of ProForma can continue to renew and use it until its end of life on February 2, 2024.

Learn what this means for you.

What are the feature differences between ProForma Cloud and ProForma Data Center in the newly integrated Forms for Jira? Show

At the launch of the newly integrated Forms for Jira , there will be minimal feature differences between the integrated Forms for Jira Cloud builder and the ProForma Data Center app available on the Marketplace. Over time, updates to Forms for Jira Cloud will be made that will differentiate it from the ProForma Data Center and Server apps.

There are no immediate changes planned for the ProForma Data Center and Server apps. ProForma will remain on the Atlassian Marketplace and will be supported by Atlassian.

Please note that forms for Jira is known as Advanced forms in Jira Work Management.

How does the functionality differ from the ProForma marketplace app? Show

There are a few changes to note:

  • The ability to enable/disable forms per project has been removed. Forms will be present under Project Settings in all projects.
  • We are deprecating the use of custom HTML in forms for security reasons
  • Existing automation rules can still be edited, but the ability to add new rules will only be enabled with Automation for Jira (which will be available shortly after initial release of Forms for Jira)
  • The Issue Forms feature from the top Jira Nav Bar and the project Side Bar will no longer be available. InJ ira Software and Jira Work Management you will still be able to will be able to link directly to a form.
  • In Jira Service Management you will no longer be able to create links directly to a form, as forms can used in the request portal. Existing links will continue to work.
  • We have temporarily removed the the ability to add images to the form builder, but will bring this feature back at a later date
  • The tab to view the sample JSON of a form on an issue will be removed
  • The position of Forms is moving higher up the left-hand Project Settings menu
  • ProForma Connections is moving to Admin > Jira Issues > Connections
When will ProForma be fully integrated into Jira Service Management? What’s happening with ProForma in Jira Service Management Server, Data Center, Cloud, and the marketplace app? Show

Forms for Jira began rollout to Jira Service Management Cloud customers on December 10, 2021. The ProForma Data Center and Server Marketplace app continue to be available for purchase.

Further integration about ProForma, Jira Service Management Cloud, Jira Software Cloud, and Jira Work Management will be announced via email and on the Cloud Roadmap.

Which ProForma features are included in Jira Service Management Free/Standard/Premium/Enterprise Cloud? Show

Forms for Jira will be available across all editions of Jira Service Management Cloud. There will be no feature differentiation between editions at the time of launch.

Which ProForma features are included in Jira Service Management Data Center? Show

There are no immediate plans to integrate ProForma into Jira Service Management Data Center. The ProForma Data Center app will remain available for purchase on the Atlassian Marketplace.

I already use the ProForma Cloud app. Will I be able to migrate my data into this new integrated version? Show

Existing ProForma Cloud app customers will not need to migrate when the integrated features launch and will continue using the ProForma Cloud Marketplace app without any interruption.

We will give you advance notice of migration plans. Your existing data will not be lost once ProForma is integrated into Jira.

If I want to move from Server or Data Center to Cloud, can I migrate my ProForma forms? Show

The ability to migrate ProForma forms and data from Server or Data Center to Cloud is not yet ready. We’re not able to provide a timeline at the moment, but we will provide updates when this can be delivered.

We have ProForma installed on our Server instance. What changes do I need to be aware of and prepare for? Show

There are no immediate feature changes planned for the ProForma Server app.

Our recommendation is to migrate to Jira Service Management Cloud or Data Center when you are able to.

ProForma Server app customers can continue subscribing as normal and we will continue providing critical updates inline with Atlassian’s overall Server strategy available here.