Jira Service Desk

Jira Service Desk vs. ServiceNow

ServiceNow alternative built on Jira, for 1/5 the price

Jira Service Desk brings your dev, IT, and support teams together on the Jira platform so they can stay connected and resolve issues faster. Get a knowledge base, self-service, automation, SLA's, and CSAT - starting at only $20/agent/month. That's 80% less than ServiceNow.

Spending millions on ITSM?

Use this pricing calculator to find out how much you can save with Jira Service Desk.

Thinking of leaving ServiceNow?
These IT teams made the switch

“When you look at a quarter million dollar solution compared to something that is 25% of that, it was an easy choice.”

Joe Riesberg, VP of Technology

Why choose Jira Service Desk
vs. ServiceNow?

Get these exclusive resources to help make your business case.


5 signs it's time to switch from ServiceNow

Paying for tons of features you don't use? Looking to save your boss $100K a year? Then it might be time to switch to Jira Service Desk.


Tips to make a lean, mean ITSM machine

A best practices guide for implementing lean ITSM with Atlassian. All the muscle, without the fat.

Compare Jira Service Desk to ServiceNow

1/5 the price and no hidden renewal costs

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aspect name 1 Get an ITSM service desk for 1/5 of the price:
• Self-service portal
• Service level agreements (SLAs)
• Customer satisfaction (CSAT)
• Incident management
• Problem management
• Change management
• Request management

per month

per month

Built on the Jira platform

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Jira Service Desk is the only service desk built on a software development platform that connects IT and dev teams. By linking Jira Service Desk tickets with Jira Software issues, teams can collaborate on the same platform to fix incidents faster and push changes with confidence.

Easy setup and faster implementation time

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Based on the G2Crowd Service Desk Implementation Index Report, the industry average implementation time is 3.3 months. With Jira Service Desk, it takes users less than half that time to go live compared to ServiceNow which is an average of 4.5 months. Their implementation is so difficult, they even send you a cake when it's over.

1.2 avg months to go live

4.5 avg months to go live

A single service desk application for any use case

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Rather than making users pay and configure additional modules for new functionality or use case, Jira Service Desk offers customizable templates for ITSM, customer service, and business teams like HR and finance. The flexibility and simplicity of the product allows every team across the company offer a basic service desk to take and fulfill requests from design to legal.

Deployment flexibility: Run on cloud or on-premise

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Deploy Jira Service Desk in the cloud or run it on your own server, the choice is yours.

Information effective January 26, 2018

Rethink your service desk, now

All the features your team needs to deliver great service, at a fraction of the cost vs. ServiceNow. Choose Jira Service Desk today.

*The content for the Top 20 report is derived from independent research and user testing; end-user reviews and ratings; and vendor-supplied and publically available product and company information that is applied against a documented methodology. The results do not constitute an endorsement by Gartner or any of its affiliates.

**The Gartner Peer Insights Customers’ Choice Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice distinctions are determined by the subjective opinions of individual end-user customers based on their own experiences, the number of published reviews on Gartner Peer Insights and overall ratings for a given vendor in the market, as further described here and are not intended in any way to represent the views of Gartner or its affiliates.