Jira Service Desk vs. ServiceNow

ServiceNow alternative that's 1/5 the price

Jira Service Desk provides a cost-effective service desk including a knowledge base, self-service, automation, SLAs, and CSAT reporting —starting at only $20/month.
See how it stacks up against ServiceNow.

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Top 3 reasons to go Jira Service Desk over ServiceNow

Join the 25,000+ IT teams using Jira Service Desk

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1/5 the price, no hidden costs

Get a fully featured ITSM service desk for $20 per agent per month instead of $100 per agent per month. Save $960 per agent every year. Get transparent pricing and discounts that don't expire. Imagine what you could do with all the cost savings!

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Service desk built for DevOps

Jira Service Desk is the only service desk built on a software development platform that connects IT and dev teams. By linking Jira Service Desk tickets with Jira Software issues, teams can collaborate on the same platform to fix incidents faster and push changes with confidence. 


Lean approach to ITSM

Jira Service Desk provides streamlined ITIL-certified Incident, Problem, Change, and Service Request Management processes. Create change requests without complex approvals. Use chat rooms for rapid response in real time, and link incidents to problems in one click. 


Why choose Jira Service Desk vs. ServiceNow?

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ServiceNow logo

1/5 of the price and no hidden renewal costs

Get an ITSM service desk for 1/5 of the price:

  • Self-service portal
  • Service level agreements (SLAs) 
  • Customer satisfaction (CSAT)
  • Incident management
  • Problem management 
  • Change management
  • Request management
JIRA Service Desk

List price

per month


List price

per month

Easy setup and faster implementation time

Based on the G2Crowd Service Desk Implementation Index Report, the industry average implementation time is 3.3 months. With Jira Service Desk, it takes users less than half that time to go live compared to ServiceNow which takes longer than the industry average.

JIRA Service Desk

1.2 avg months to go live


4.5 avg months to go live

A single service desk application for any use case

Rather than making users pay and configure additional modules for new functionality or use case, Jira Service Desk offers customizable templates for ITSM, customer service, and business teams like HR and finance. The flexibility and simplicity of the product allows every team across the company offer a basic service desk to take and fulfill requests from design to legal.

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Deployment flexibility: Run on cloud or on-premise

Deploy Jira Service Desk in the cloud or run it on your own server, the choice is yours.

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Information effective July 28, 2017

IT teams choose Jira Service Desk over ServiceNow

When you look at a quarter million dollar solution compared to something that is 25% of that, it was an easy choice. — Joe Riesberg, VP of Technology DHI
Jira Service Desk customers
Capterra Blue Award

#1 on Capterra's Top 20 Most
Popular ITSM Software

Capterra Gold Award

#1 on Capterra's Top 20 Most
Affordable ITSM Software

Trustradius Top Rated

Top Rated IT Service Management
Software on TrustRadius

G2 Crowd Leader

G2 Crowd
Service Desk Software
Leader 2017

Try Jira Service Desk for free today

All the features your team needs to deliver great service, at a fraction of the cost vs. ServiceNow. Choose Jira Service Desk today.


Try it free