Jira Service Management is now more powerful than ever as part of Service Collection. Unlock exceptional service experiences with Rovo, Assets, and our new Customer Service Management app.Try it now
Modern, enterprise-grade service – without the enterprise baggage
You shouldn't have to choose between enterprise muscle and modern simplicity. Service Collection brings AI-native service management to Jira – powerful enough to replace legacy giants, simple and cost-effective enough to rival the upstarts, and unified on the platform your whole org already runs on.
See why teams are leaving their old service tools behind
Whether you're breaking free from the chains of your legacy platform, outgrowing a simpler tool, or evaluating whether a point AI solution can replace a real service management platform, Service Collection gives you modern, enterprise-grade power – without the cost, complexity, or lock-in.
Move from manual workflows to an AI-first service experience
Legacy platforms bolt expensive chatbots onto old workflows and call it "AI-native." Point AI tools give you agents but no service management backbone. Service Collection reimagines service from the ground up – Rovo agents autonomously triage, route, and resolve with full context so you can anticipate needs, automate the mundane, and keep teams moving fast.
See how Service Collection stacks up against the competition
Say “see you never” to complex deployments, feature bloat and sky high costs.
Remedy your outdated service management by switching to Service Collection.
Neurons not firing? Switch to AI-native service without the complexity.
Say farewell to Cherwell. Service Collection is in it for the long haul.
Ditch stale service and go wall-to-wall with Service Collection without breaking the bank.
Switch to an AI-native service solution that supports customers and employees alike.
Accelerate end-to-end incident resolution by connecting Dev, Support, and IT on the same platform.
Go beyond AI-powered support with customer service that resolves issues at the source.
Trusted by over 65,000 customers worldwide
“With Atlassian, it finally feels like our system works the way we do, not the other way around.”
Ankit Gupta
General Manager of Group Technology
Learn more about Jira Service Management
Service Management Transformation whitepaper
See how Atlassian's people‑first, AI‑driven approach helps organizations escape complex legacy ITSM and achieve faster, lower‑risk service management transformation.
Break Up with Legacy ITSM — A Forrester Guide
Know when it's time to move on – and how to do it without the risk. Practical guidance for IT leaders building the case to modernize.
The art of the switch: How to change service platforms
Recognize when it's time to leave a legacy ITSM platform and plan a smooth, low-risk switch with practical guidance from Forrester Principal Analyst Julie Mohr and Atlassian experts.
Ready for a modern service alternative?
Try Service Collection for free