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COVID-19 request form

Atlassian is here to help you focus on the work that matters most during the COVID-19 pandemic

COVID-19 request form

Atlassian is here to help you focus on the work that matters most during the COVID-19 pandemic

COVID-19 product offer request form

Atlassian is here to help during the COVID-19 pandemic

As the situation around the COVID-19 pandemic continues to unfold and create uncertainty around the globe, we want to let you know how we’re responding at Atlassian. Now more than ever, our efforts are guided by our mission to unleash the potential of every team.

To ease the burden for teams working directly on COVID-19 or academic institutions navigating the new reality of distance learning, we are making the Standard plan of our cloud products available for free for one year.

How to apply

In order to request a one-year free license for the Standard plan of one or more of our cloud products, please fill out the form below with:

  • Organization name

  • Organization description

  • Details on your academic and/or community efforts related to COVID-19

  • Include the text “COVID-FreeOffer” in the question box.

Please be sure to enable the cloud products you need in your cloud site prior to submitting the form. This offer is not available for Jira Align or Marketplace apps developed by 3rd-party developers for cloud.

Your session will be monitored for training purposes to ensure we are providing the most useful and helpful answers. Please do not include personal information in the body of your question.
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The COVID-19 pandemic has resulted in an unprecedented number of people working remotely and doing their best to communicate and collaborate. To make remote work as easy as possible for you and your teams, we launched our Remote Work Hub to make our products and best practices easily accessible. We’ve also assembled advice from teamwork experts, practices for maintaining a strong at-a-distance culture, and even essential ideas on how to remain productive with your kids underfoot

FAQs

Why are you offering free promotions of the Standard plans of your products?

We understand that teams everywhere are coming together to find ways to lessen the burden of those on the front lines and navigate a new reality of remote work. To support our community in remote collaboration, we’d like to offer our Standard cloud licenses for free for a year for new customers. If you are an existing customer working directly on COVID-19 and need additional access to Atlassian products, please contact us using the form above.

How long is this offer available? What happens when this promotion ends?

This offer is available until June 30th 2020 for new, annual customers only. Product licenses provided will be free for one year.

Is Atlassian offering any additional discounts for Academic institutions outside of 50%? If so - what is the offer and what is included?

Yes, for educators who are navigating the new reality of distance learning, we are offering the Standard plan of our cloud products free for one year.

I’m working on work directly related to COVID-19, is there anything Atlassian can do to help us out?

Yes, if your team is doing work directly related to COVID-19, we are offering the Standard plan of our cloud products free for one year.

I am a new customer, what is required to take advantage of the promotion?

Please fill out this contact form to submit your request. In the question box, please add “COVID-FreeOffer” so we can address your request appropriately.

I am an existing customer, what is required to take advantage of the promotion?

This promotion is for new customers. However, Atlassian wants to help everyone involved in the fight against COVID-19 as much as we can. Please fill out this contact form to submit your request. In the question box, please add “COVID-FreeOffer” so we can address your request appropriately.

What are the conditions for Academic Licenses? How do I know if I would qualify?

The following organizations are eligible for an Atlassian Academic License:

  • Educational institutions: Public or private K-12, vocational schools, correspondence schools, junior colleges, colleges, universities, or scientific or technical schools that are accredited by a national accrediting agency.
  • Administrative offices & boards of education: Provincial, district, regional, national and state administrative offices and authorities of the Educational Institutions defined above.
  • Public libraries
  • Home-school programs
  • Research institutes that are affiliated with an accredited university.
  • Teaching hospitals that are affiliated with an accredited university.
  • Training and teaching organizations that are accredited by a statutory government qualifications body.

Please use your academic email address when requesting an Atlassian Academic License.

What happens when my annual contract expires? Will I receive a renewal quote automatically?

If you are setup on automatic renewals, your license will automatically renew at list price for your current plan and active number of users.

If you are not setup for automatic renewals, you will receive a quote for your current plan and active user count.

If I need to add more users down the road - will I be able to upgrade at no cost? How do I request an upgrade?

If you add more users within the time period of the promotion you will be able to upgrade at no cost.

If you would like to move to a higher or lower user tier, please contact our Customer Advocate Team.

Are third party apps and integrations included in this offer?

Atlassian does not control the pricing and packaging of third party apps and integrations. If you have questions regarding promotions and offers, please reach out to our Marketplace Partners directly.

As the situation around the COVID-19 pandemic continues to unfold and create uncertainty around the globe, we want to let you know how we’re responding at Atlassian. Now more than ever, our efforts are guided by our mission to unleash the potential of every team.

To ease the burden for teams working directly on COVID-19 or academic institutions navigating the new reality of distance learning, we are making the Standard plan of our cloud products available for free for one year.

How to apply

In order to request a one-year free license for the Standard plan of one or more of our cloud products, please fill out the form below with:

  • Organization name

  • Organization description

  • Details on your academic and/or community efforts related to COVID-19

  • Include the text “COVID-FreeOffer” in the question box

Please be sure to enable the cloud products you need in your cloud site prior to submitting the form. This offer is not available for Jira Align or Marketplace apps developed by 3rd-party developers for cloud.

Your session will be monitored for training purposes to ensure we are providing the most useful and helpful answers. Please do not include personal information in the body of your question.
Send

The COVID-19 pandemic has resulted in an unprecedented number of people working remotely and doing their best to communicate and collaborate. To make remote work as easy as possible for you and your teams, we launched our Remote Work Hub to make our products and best practices easily accessible. We’ve also assembled advice from teamwork experts, practices for maintaining a strong at-a-distance culture, and even essential ideas on how to remain productive with your kids underfoot

FAQs

Why are you offering free promotions of the Standard plans of your products?

We understand that teams everywhere are coming together to find ways to lessen the burden of those on the front lines and navigate a new reality of remote work. To support our community in remote collaboration, we’d like to offer our Standard cloud licenses for free for a year for new customers. If you are an existing customer working directly on COVID-19 and need additional access to Atlassian products, please contact us using the form above.

How long is this offer available? What happens when this promotion ends?

This offer is available until June 30th 2020 for new, annual customers only. Product licenses provided will be free for one year.

Is Atlassian offering any additional discounts for Academic customers outside of 50%? If so - what is the offer and what is included?

Yes, for educators who are navigating the new reality of distance learning, we are offering the Standard plan of our cloud products free for one year.

I’m working on work directly related to COVID-19, is there anything Atlassian can do to help us out?

Yes, if your team is doing work directly related to COVID-19, we are offering the Standard plan of our cloud products free for one year.

I am a new customer, what is required to take advantage of the promotion?

Please fill out this contact form to submit your request. In the question box, please add “COVID-FreeOffer” so we can address your request appropriately.

I am an existing customer, what is required to take advantage of the promotion?

This promotion is for new customers. However, Atlassian wants to help everyone involved in the fight against COVID-19 as much as we can. Please fill out this contact form to submit your request. In the question box, please add “COVID-FreeOffer” so we can address your request appropriately.

What are the conditions for Academic Licenses? How do I know if I would qualify?

The following organizations are eligible for an Atlassian Academic License:

  • Educational institutions: Public or private K-12, vocational schools, correspondence schools, junior colleges, colleges, universities, or scientific or technical schools that are accredited by a national accrediting agency.
  • Administrative offices & boards of education: Provincial, district, regional, national and state administrative offices and authorities of the Educational Institutions defined above.
  • Public libraries
  • Home-school programs
  • Research institutes that are affiliated with an accredited university.
  • Teaching hospitals that are affiliated with an accredited university.
  • Training and teaching organizations that are accredited by a statutory government qualifications body.

Please use your academic email address when requesting an Atlassian Academic License.

What happens when my annual contract expires? Will I receive a renewal quote automatically?

If you are setup on automatic renewals, your license will automatically renew at list price for your current plan and active number of users.

If you are not setup for automatic renewals, you will receive a quote for your current plan and active user count.

If I need to add more users down the road - will I be able to upgrade at no cost? How do I request an upgrade?

If you add more users within the time period of the promotion you will be able to upgrade at no cost.

If you would like to move to a higher or lower user tier, please contact our Customer Advocate Team.

Are third party apps and integrations included in this offer?

Atlassian does not control the pricing and packaging of third party apps and integrations. If you have questions regarding promotions and offers, please reach out to our Marketplace Partners directly.