Scale your IT service management by automating repetitive tasks. Automation enables you to provide outstanding customer support with a lean team, helping distributed teams thrive. Below are some of the most commonly used automation rules for Jira Service Management.
*Jira Service Management has its own automation engine. The two can be used in tandem.
Send warning to Slack channel with SLAs at risk of breaching
In Jira Service Management, you can set up SLAs for different teams. With Jira automation, you can then automate everything around it, including a warning when the SLA is about to breach.
This is a great and simple automation rule for new staff learning the ropes. If you do not know the answer to a question, click a button to reassign randomly to a more senior team member and avoid overloading any one person.
When answering a support ticket, you want as much information at hand as possible. This rule auto-links support issues from different people from the same company. Helps avoid duplicates and provide better support.