Scale your IT service management by automating repetitive tasks. Automation enables you to provide outstanding customer support with a lean team, helping distributed teams thrive. Below are some of the most commonly used automation rules for Jira Service Management.
*Jira Service Management has its own automation engine. The two can be used in tandem.
Automatically publish a post-incident review (PIR) in a linked Confluence space New
This rule will automatically create a Confluence page for PIR or post-mortem when an incident is created.
This is a great and simple automation rule for new staff learning the ropes. If you do not know the answer to a question, click a button to reassign randomly to a more senior team member and avoid overloading any one person.
When answering a support ticket, you want as much information at hand as possible. This rule auto-links support issues from different people from the same company. Helps avoid duplicates and provide better support.