Step-up credits

As of April 4, 2022 PT, customers who migrate to Cloud and meet the requirements detailed below are eligible to receive a step-up credit toward their annual Cloud subscription purchase, which will cover the pro-rated value of unused Data Center subscription contracts.

We often see customers that want to take advantage of a migration to Cloud, but choose to wait until their Data Center subscription is up in order to realize the full contract value. We want to eliminate this cost barrier to enable you to begin your journey as soon as possible, and allow ample time to better understand the migration process and determine your timeline.

Eligibility requirements

You are migrating from Data Center to Cloud

You are migrating 201+ users or 51+ agents to an annual subscription of the following products

  • Jira Cloud
  • Confluence Cloud
  • Bitbucket Cloud Premium
  • Teamwork Collection
  • Service Collection

This promotional offer does not apply retroactively to existing Cloud subscriptions that were not purchased pursuant to this promotional offer. Atlassian may modify or cancel promotions at any time, and this page does not obligate Atlassian to extend any specific promotions for any specified period of time. To see whether you qualify for this limited-time promotional offer, please contact sales.

Frequently asked questions

  • Are apps included in this step-up credits offer?

  • Is there a requirement for the user tier I’m moving from?

  • Is this offer available on monthly subscription plans?

  • How will the step-up credit be applied to my account?

  • Are step-up credits compatible with other migration incentives that Atlassian offers?

  • Once I purchase Cloud and the discount is applied, does my Data Center support end at that point? Or will you still be providing that service through the duration of the migration (similar to dual licensing)?

  • If I have multiple Cloud sites that I’d like to consolidate into a newly purchased, single Cloud site - could I receive this credit to avoid double-paying for their remaining subscriptions?

The information on this page contains forward-looking statements, which involve uncertainties when providing estimated effective dates. All forward-looking statements involve known and unknown risks, uncertainties, and are subject to change.