Advance your career as an Atlassian ITSM administrator

Atlassian offers IT service management (ITSM) administrators training, certifications, and access to a global network of peers so they can find inspiration and advance their careers.

ITSM administrator illustration

The Atlassian IT support career path at a glance

Atlassian ITSM administrators develop, implement, and support IT service management systems on Atlassian products, delivering excellent customer service by resolving requests quickly and efficiently—and deflecting requests—through a well-maintained knowledge base, saving agent time for the tough questions.


Average salary*


available certifications


of cert holders who reported that a certification helped their career

Three ways to advance your
Atlassian IT support career

Grow your network

Whether you prefer to find your people at an event near you or connect in an online group specifically for folks in IT Support, the Atlassian Community can help you build a vibrant network to learn and grow with.

Group icon

Attend an upcoming event near you

Atlassian Community Events are free, user-led events held in cities around the globe. Meet and swap tips with local Atlassian ITSM administrators in your city.

Group icon

Join an online group for Jira Service Management

New to Jira Service Management? Join this group in our online community to ask questions, access resources, and rub elbows with fellow IT administrators and Atlassians.

Build your skills

Atlassian University offers courses to help you develop your skills and increase your success as an IT administrator. Learn how Atlassian’s approach to ITSM can lead to efficiency and collaboration between IT, software, and business teams.

Jira icon

Take Atlassian Service Request Management Essentials

Learn to set up & configure Jira Service Management for service request management: improve customer service, streamline you request process, and reduce service requests.

Jira icon

Assign agents Jira Service Management Fundamentals

These short, self-paced courses will get agents up and running in Jira Service Management in less than 90 minutes.

Showcase your expertise

Earn recognition and highlight your skills with an official Atlassian certification. Build credibility by sharing your knowledge and leveling up in Atlassian's online community.

Jira icon

Earn a Managing Jira Service Projects for Cloud Certification

Get certified as a Jira Service Project Manager for Cloud. Learn to configure and manage service projects for your teams—and customers.

Jira icon

Earn a JSM Upvote badge on the community

Upvote a Jira Service Management answer on our online community to share your knowledge and level up.