Advance your career as an Atlassian ITSM administrator
Atlassian offers IT service management (ITSM) administrators training, certifications, and access to a global network of peers so they can find inspiration and advance their careers.
The Atlassian IT support career path at a glance
Atlassian ITSM administrators develop, implement, and support IT service management systems on Atlassian products, delivering excellent customer service by resolving requests quickly and efficiently—and deflecting requests—through a well-maintained knowledge base, saving agent time for the tough questions.
$93,591
Average salary*
9
available certifications
86%
of cert holders who reported that a certification helped their career
Three ways to advance your
Atlassian IT support career
Grow your network
Whether you prefer to find your people at an event near you or connect in an online group specifically for folks in IT Support, the Atlassian Community can help you build a vibrant network to learn and grow with.
Attend an upcoming event near you
Atlassian Community Events are free, user-led events held in cities around the globe. Meet and swap tips with local Atlassian ITSM administrators in your city.
Join an online group for Jira Service Management
New to Jira Service Management? Join this group in our online community to ask questions, access resources, and rub elbows with fellow IT administrators and Atlassians.
Build your skills
Atlassian University offers courses to help you develop your skills and increase your success as an IT administrator. Learn how Atlassian’s approach to ITSM can lead to efficiency and collaboration between IT, software, and business teams.
Take Atlassian Service Request Management Essentials
Learn to set up & configure Jira Service Management for service request management: improve customer service, streamline you request process, and reduce service requests.
Assign agents Jira Service Management Fundamentals
These short, self-paced courses will get agents up and running in Jira Service Management in less than 90 minutes.
Showcase your expertise
Earn recognition and highlight your skills with an official Atlassian certification. Build credibility by sharing your knowledge and leveling up in Atlassian's online community.
Earn a Managing Jira Service Projects for Cloud Certification
Get certified as a Jira Service Project Manager for Cloud. Learn to configure and manage service projects for your teams—and customers.
Earn a JSM Upvote badge on the community
Upvote a Jira Service Management answer on our online community to share your knowledge and level up.
Supercharge your success
Check out more ideas and resources Atlassian ITSM administrators love
*Source: ZipRecruiter