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Licenciamento e preços do Questions for Confluence

Nossas Perguntas frequentes contêm as perguntas mais frequentes relacionadas ao nosso licenciamento e precificação. Claro que se quiser falar com a gente diretamente, basta entrar em contato com nossa Equipe de Apoio ao Cliente.

Perguntas sobre o Confluence Cloud

1. Where can I sign up for a trial?

Atlassian Cloud can be trialed for free, please visit Try Atlassian Cloud to start a trial.

Already using Atlassian Cloud? Site Administrators can navigate to the System Administration section of your Cloud site and add or remove applications and/or apps as needed.

Please note: Removing applications or apps takes effect immediately and no credit or refund will be offered for removing applications or apps early.

2. What does a new Questions for Confluence Cloud subscription cost?

Questions Confluence is an app for Confluence, and requires Confluence as its base product.

Our monthly pricing is progressive, meaning that we offer volume discounts as you add more users. Each users' unit price is based on the pricing rate in which the user falls.

Precificação mensal:

*O Atlassian Cloud agora é oferecido com 75% de desconto para clientes comunitários e com 50% de desconto para clientes acadêmicos que atenderem às condições. 

Precificação anual:

*O Atlassian Cloud agora é oferecido com 75% de desconto para clientes comunitários e com 50% de desconto para clientes acadêmicos que atenderem às condições. 

Por que o grande salto no preço de 10 usuários para 11 usuários? Nossa licença de 10 usuários oferece preços introdutórios para equipes pequenas. Se você tem mais de 10 usuários (ou mais de três agentes do Jira Service Desk), são aplicados os preços regulares.

3. How can I purchase or request a quote for Questions for Confluence Cloud?

The monthly payment plan can only be paid with a credit card or PayPal account associated with the subscription.

To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud url.

4. What is the minimum term of service?

The minimum term of service is one month. You can choose to renew on a month by month basis, or you can purchase a year in advance.

5. What payment options are available?

Monthly: Monthly subscriptions are limited to payment via credit card or PayPal. To update the credit card or PayPal account details on file, please see the How do I update the credit card or PayPal account on file? FAQ.

Annual: this payment option can be paid via credit card, mailed check or bank transfer, complete payment details appear on an official quote. To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud url.

6. Where can I find the Atlassian Terms of Service?

Please see our Terms of Service for more information. 

7. I have more questions about Atlassian Cloud

Great, because we have more answers! Please see our complete Altassian Cloud FAQ.

Questions for Confluence Server

1. What does a new Questions for Confluence Server license cost?

We have designed Questions for Confluence Server licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above. 

Please note that 10-User Starter licenses are not eligible for Atlassian Support. Instead, support queries can be raised with the Atlassian Community.

Nota: o Questions for Confluence é um complemento do Confluence. O tipo de licença e a contagem de usuários do Servidor do Questions for Confluence devem corresponder à licença do Confluence Server com a qual ele é usado. Por exemplo, uma licença comercial de 25 usuários do Confluence Server vai precisar de uma licença comercial de 25 usuários do Servidor do Questions for Confluence.

2. How much is it to renew my Questions for Confluence Server software maintenance?

All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing.

A Atlassian envia uma cotação sem compromisso 90 dias antes da manutenção de uma licença expirar. Você pode solicitar uma cotação a qualquer momento; veja as perguntas frequentes para saber mais. Você também pode configurar uma renovação automática pelo site my.atlassian.com.

As renovações de manutenção de software começam a contar a partir da expiração do seu período ativo de manutenção, mesmo quando a renovação é comprada. Recomendamos que a renovação seja feita pelo menos 30 dias antes da expiração, para garantir que você consiga atualizar para novas versões e tenha assistência técnica a qualquer momento.

3. What is software maintenance?

Software maintenance, included in your first year of use*, gives you the following benefits:

  • Security patches
  • Critical bug fixes
  • New features & enhancements
  • Access to Atlassian's world-class Support team for technical troubleshooting
  • Developer license* keys (lets you test the upgrades before committing!)
  • Potential to enroll in Beta Programs

In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world-class teams.

*Please note that 10-User Starter server licenses are not eligible for non-production Developer licenses or Technical Support. 

4. How do I request a quote?

Requesting an obligation-free quote is easy! You will just need to submit your request through our Atlassian Store. In the final step check "Get a Quote" and click submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.

5. Does my Questions for Confluence Server license have to match my Confluence Server license?

Questions for Confluence Server is an add-on for Confluence. The Questions for Confluence Server license type and user count must match that of the Confluence Server license it is being used with. For instance, a 25 User Commercial Confluence Server license will require a 25 User Commercial Questions for Confluence Server license.  This also means if the Confluence Server license is upgraded then the Questions for Confluence Server license will require upgrading to be compatible with the upgraded Confluence Server license.

6. How is Questions for Confluence Server licensed?

A Questions for Confluence Server commercial/academic/starter license entitles you to:

  • Install Questions for Confluence Server on a single instance of Confluence in a production environment on 1 server
  • Perpetual Questions for Confluence Server use
  • Software maintenance for 12 months — including all updates and online support

A Questions for Confluence Server license must match the user count and type of the Confluence Server license it is being used with. For instance, a 25 User Commercial Confluence Server license will require a 25 User Commercial Questions for Confluence Server license.

An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details.

7. What is the cost to upgrade my Questions for Confluence Server license to a higher user tier?

You will be pleased to know that you can upgrade Questions for Confluence Server at any time. The upgrade process is very simple, and all your data is preserved. Upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.

Please Note: The below prices* are applicable for licenses purchased after 12-Oct-2018. Pricing for licenses purchased prior to 12-Oct-2018 will be calculated using the original purchase price.

Academic upgrade prices are 50% of the Commercial upgrade cost.

As atualizações das licenças de servidores para instituições acadêmicas estão com 50% de desconto em relação ao preço visto acima.

Nota: O Servidor do Questions for Confluence deve corresponder ao nível de usuário de sua licença do Confluence Server.

8. How do I purchase a Server license upgrade?

There are two ways to generate a server license upgrade quote:

My.Atlassian Account

When the license's Billing Contact logs into their My.Atlassian account, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. 

Atlassian Store

Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. 

Perguntas sobre o Confluence Data Center

1. How is Questions for Confluence Data Center licensed?

Just like Confluence Data Center, Questions for Confluence Data Center is licensed on an annual term per Data Center instance. Data Center licenses expire and are not perpetual like our server licenses.

To continue using Data Center approved apps after the original annual term, you must renew your Data Center approved app license. The renewal cost is the same as a new license purchase for the user tier you require (excluding promotional incentives).

An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details.

2. How much does Questions for Confluence Data Center cost?

The table below illustrates the pricing for the Questions for Confluence Data Center approved app. .

A Atlassian envia uma cotação sem compromisso 90 dias antes da manutenção de uma licença expirar. Você pode solicitar uma cotação a qualquer momento; veja as perguntas frequentes para saber mais. Você também pode configurar uma renovação automática pelo site my.atlassian.com.

As renovações de manutenção de software começam a contar a partir da expiração do seu período ativo de manutenção, mesmo quando a renovação é comprada. Recomendamos que a renovação seja feita pelo menos 30 dias antes da expiração, para garantir que você consiga atualizar para novas versões e tenha assistência técnica a qualquer momento.

3. What is the promotional rate for Data Center approved Atlassian apps?

We are offering a one (1) year discount for Portfolio for Jira, Team Calendars for Confluence, and Questions for Confluence Data Center app versions from September 3, 2018 to September 2, 2019.

This limited-time promotional offer is available to new and existing customers until September 2, 2019. See the pricing section above for more details.

4. Will Atlassian offer credits to customers that make the switch to Data Center approved Atlassian apps?

Aside from the limited-time promotional pricing offered, there are no credits for upgrading from Atlassian Data Center Server apps to Data Center approved app versions.

When a customer elects to upgrade from a Server app to a Data Center approved app, or vise versa, they will not be granted any discounts on their new license purchase. From the date of purchase, this will initiate a new annual license window when a Data Center approved app is adopted and a new 12 month maintenance window when a Server app license is adopted.

5. Does my Questions for Confluence Server license have to match my Confluence Data Center license?

Yes, the Questions for Confluence Jira Data Center approved app is an add-on for Confluence Data Center. The Questions for Confluence Data Center approved app license type and user count must match that of the Confluence Data Center license it is being used with. For instance, a 3,000 user Commercial Confluence Software Data Center license will require a 3,000 user Commercial Questions for Confluence Data Center approved app license.

This also means that if the Confluence Data Center license is upgraded to a higher user tier, the Questions for Confluence Data Center approved app license will require upgrading as well.

6. How can I purchase or request a quote for the Questions for Confluence Data Center approved app?

Click here to purchase or request a quote for the Portfolio for Jira Data Center approved app.

7. Does Atlassian offer a free trail Questions for Confluence Data Center?

Yes! Click here for a free 30-day trial.

8. I use Questions for Confluence Server in my Data Center environment (or I want to use this app in my Data Center environment). Is that okay?

If you plan to use Questions for Confluence in a Data Center environment, you should upgrade to the Data Center approved app version. 

While the current Questions for Confluence Server app will remain compatible with Confluence Data Center and supported by Atlassian, we require that Data Center customers make the transition to the available Data Center approved app by September 2, 2019.

To help ease the transition, we are offering discounted pricing for Questions for Confluence through September 2, 2019. See the details above.

9. I have more questions about Data Center approved apps.

Great, we have answers! Visit the Data Center Approved Apps page for more details regarding Data Center approved apps.