Serviços de suporte

Keep your systems running smoothly with access to highly-trained support teams and quick response times

Experiência ampla e profunda

Direct access to highly-trained support engineers ensures high quality coverage for all issues. Our experienced support team has strong knowledge of all products, known issues and workarounds ensuring the quickest time to resolve your issues.

Flexibilidade

As you scale and experience growth in your Atlassian products, there will always be a support option for you. Choose the right service level and cost for your organization so you can make the most out of your implementation.

Ilustração de construção da marca de verificação

Tempos de resposta iniciais

When issues arise in your Atlassian applications, response time matters. Our coverage SLAs provide initial response times, helping you better communicate to your users and resolve issues faster.

Ofertas de suporte
Ilustração de boia salva-vidas azul

Suporte Select

Select Support is included in your Atlassian license and active maintenance and ensures our support engineers are available during your business hours.

Ilustração de boia salva-vidas azul-petróleo com nuvem

Suporte Premium

Produtos de nuvem Premium

With Premium Support, get elevated levels of support to help you keep your critical cloud products running smoothly.

Ilustração de boia salva-vidas azul-petróleo com servidor

Suporte prioritário

Atlassian Server

Priority Support for Atlassian Server ensures your mission-critical Atlassian Server and Data Center applications scale successfully.

Ilustração de boia salva-vidas amarela

Suporte Premier

Premier Support offers our highest level of support, including coverage for all of your Atlassian applications and 24/7 access to a team of dedicated senior support engineers.

Compare as ofertas de suporte

In the cloud or on your own infrastructure, Atlassian Support Services have your team covered.


Suporte ao Cloud

Recursos

Suporte da comunidade

Suporte Standard

Suporte Premium

Suporte do Atlassian Access

Recursos de autoajuda

Suporte da comunidade

Suporte Standard

Suporte Premium

Suporte do Atlassian Access

Suporte da comunidade

Suporte da comunidade

Suporte Standard

Suporte Premium

Suporte do Atlassian Access

Portal de suporte

Suporte da comunidade

 

Suporte Standard

Suporte Premium

Suporte do Atlassian Access

Horários de disponibilidade

Suporte da comunidade

 

Suporte Standard

9/5

Suporte Premium

L1: 24/7
L2: 24/5
L3,L4: 9/5

Suporte do Atlassian Access

L1: 24/7
L2: 24/5
L3,L4: 9/5

Equipe de suporte

Suporte da comunidade

 

Suporte Standard

Equipe Standard

Suporte Premium

Dias úteis,
Equipe Premium

Finais de semana,
Equipe Standard

Suporte do Atlassian Access

Dias úteis,
Equipe Premium

Finais de semana,
Equipe Standard

Valor

Suporte da comunidade

 

Suporte Standard

Pacote com licença de produto Standard

Suporte Premium

Pacote com licença de produto Premium

Suporte do Atlassian Access

Pacote com licença de produto Atlassian Access *Apenas para itens do Atlassian Access

Tempos iniciais de resposta

Aplicativo de produção inativo (L1)

Suporte da comunidade

 

Suporte Standard

2h

Suporte Premium

1h

Suporte do Atlassian Access

1h

Degradação grave (L2)

Suporte da comunidade

 

Suporte Standard

6h

Suporte Premium

2h

Suporte do Atlassian Access

2h

Impacto moderado (L3)

Suporte da comunidade

 

Suporte Standard

Um dia útil

Suporte Premium

Um dia útil

Suporte do Atlassian Access

Um dia útil

Impacto limitado (L4)

Suporte da comunidade

 

Suporte Standard

Dois dias úteis

Suporte Premium

Dois dias úteis

Suporte do Atlassian Access

Dois dias úteis

Suporte ao Data Center e Server

Features

Community Support

Select Support

Priority Support for Server

Premier Support

Self-help Resources

Community Support

Select Support

Priority Support for Server

Premier Support

Community Support

Community Support

Select Support

Priority Support for Server

Premier Support

Support Portal

Community Support

 

Select Support

Priority Support for Server

Premier Support

Hours of Availability

Community Support

 

Select Support

9/5

Priority Support for Server

L1: 24/7
L2: 24/5
L3,L4: 9/5

Premier Support

24/7

Support Team

Community Support

 

Select Support

Select Team

Priority Support for Server

L1, L2: Advanced Team
L3, L4: Select Team

Premier Support

Dedicated Senior
Support Team

Phone Support

Community Support

 

Select Support

 

Priority Support for Server

L1 only

Premier Support

All tickets

On-Call Upgrade Coverage

Community Support

 

Select Support

 

Priority Support for Server

 

Premier Support

On-boarding & Application Health Checks

Community Support

 

Select Support

 

Priority Support for Server

 

Premier Support

Price

Community Support

 

Select Support

Bundled with software maintenance

Priority Support for Server

$5,000 per product license
Buy now

Premier Support

$39,500 per 3 named contacts
Buy now

Initial Response Times

Production Application Down (L1)

Community Support

 

Select Support

2 hr

Priority Support for Server

1 hr

Premier Support

30 min

Serious Degradation (L2)

Community Support

 

Select Support

6 hr

Priority Support for Server

2 hr

Premier Support

2 hr

Moderate Impact (L3)

Community Support

 

Select Support

1 Business day

Priority Support for Server

1 Business day

Premier Support

8 hr

Limited Impact (L4)

Community Support

 

Select Support

2 Business days

Priority Support for Server

2 Business days

Premier Support

24 hr

*For more details, see our Documentation page.

“With Premier Support, we like that we receive a timely response and have assigned representatives. Premier Support has helped Cisco mitigate risk and reduce cost.”

Arunkumar Vijayakumar
Project Manager, Cisco

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