지원 서비스

Keep your systems running smoothly with access to highly-trained support teams and quick response times

경험의 깊이와 폭

Direct access to highly-trained support engineers ensures high quality coverage for all issues. Our experienced support team has strong knowledge of all products, known issues and workarounds ensuring the quickest time to resolve your issues.

유연성

As you scale and experience growth in your Atlassian products, there will always be a support option for you. Choose the right service level and cost for your organization so you can make the most out of your implementation.

체크 표시를 만드는 일러스트레이션

초기 응답 시간

When issues arise in your Atlassian applications, response time matters. Our coverage SLAs provide initial response times, helping you better communicate to your users and resolve issues faster.

지원 제공
파란색 구명 튜브 일러스트레이션

Select Support

Select Support is included in your Atlassian license and active maintenance and ensures our support engineers are available during your business hours.

구름이 있는 청록색 구명 튜브 일러스트레이션

Premium 지원

Premium Cloud 제품

With Premium Support, get elevated levels of support to help you keep your critical cloud products running smoothly.

서버가 있는 청록색 구명 튜브 일러스트레이션

우선순위 지원

Atlassian Server

Priority Support for Atlassian Server ensures your mission-critical Atlassian Server and Data Center applications scale successfully.

노란색 구명 튜브 일러스트레이션

프리미어 서포트

Premier Support offers our highest level of support, including coverage for all of your Atlassian applications and 24/7 access to a team of dedicated senior support engineers.

지원 제공 비교

In the cloud or on your own infrastructure, Atlassian Support Services have your team covered.


Cloud 지원

기능

커뮤니티 지원

Standard 지원

Premium 지원

Atlassian Access 지원

셀프 지원 리소스

커뮤니티 지원

Standard 지원

Premium 지원

Atlassian Access 지원

커뮤니티 지원

커뮤니티 지원

Standard 지원

Premium 지원

Atlassian Access 지원

지원 포털

커뮤니티 지원

 

Standard 지원

Premium 지원

Atlassian Access 지원

사용 가능 시간

커뮤니티 지원

 

Standard 지원

9/5

Premium 지원

L1: 24/7
L2: 24/5
L3,L4: 9/5

Atlassian Access 지원

L1: 24/7
L2: 24/5
L3,L4: 9/5

지원 팀

커뮤니티 지원

 

Standard 지원

Standard 팀

Premium 지원

평일,
Premium 팀

주말,
Standard 팀

Atlassian Access 지원

평일,
Premium 팀

주말,
Standard 팀

가격

커뮤니티 지원

 

Standard 지원

Standard 제품 라이선스와 함께 제공

Premium 지원

Premium 제품 라이선스와 함께 제공

Atlassian Access 지원

Atlassian Access 제품 라이선스와 함께 제공 *Atlassian Access 이슈에만 적용됨

초기 응답 시간

제품 애플리케이션 중단(L1)

커뮤니티 지원

 

Standard 지원

2시간

Premium 지원

1시간

Atlassian Access 지원

1시간

심각한 저하(L2)

커뮤니티 지원

 

Standard 지원

6시간

Premium 지원

2시간

Atlassian Access 지원

2시간

중간 정도의 영향(L3)

커뮤니티 지원

 

Standard 지원

영업일 기준 1일

Premium 지원

영업일 기준 1일

Atlassian Access 지원

영업일 기준 1일

제한된 영향(L4)

커뮤니티 지원

 

Standard 지원

영업일 기준 2일

Premium 지원

영업일 기준 2일

Atlassian Access 지원

영업일 기준 2일

Data Center 및 Server 지원

Features

Community Support

Select Support

Priority Support for Server

Premier Support

Self-help Resources

Community Support

Select Support

Priority Support for Server

Premier Support

Community Support

Community Support

Select Support

Priority Support for Server

Premier Support

Support Portal

Community Support

 

Select Support

Priority Support for Server

Premier Support

Hours of Availability

Community Support

 

Select Support

9/5

Priority Support for Server

L1: 24/7
L2: 24/5
L3,L4: 9/5

Premier Support

24/7

Support Team

Community Support

 

Select Support

Select Team

Priority Support for Server

L1, L2: Advanced Team
L3, L4: Select Team

Premier Support

Dedicated Senior
Support Team

Phone Support

Community Support

 

Select Support

 

Priority Support for Server

L1 only

Premier Support

All tickets

On-Call Upgrade Coverage

Community Support

 

Select Support

 

Priority Support for Server

 

Premier Support

On-boarding & Application Health Checks

Community Support

 

Select Support

 

Priority Support for Server

 

Premier Support

Price

Community Support

 

Select Support

Bundled with software maintenance

Priority Support for Server

$5,000 per product license
Buy now

Premier Support

$39,500 per 3 named contacts
Buy now

Initial Response Times

Production Application Down (L1)

Community Support

 

Select Support

2 hr

Priority Support for Server

1 hr

Premier Support

30 min

Serious Degradation (L2)

Community Support

 

Select Support

6 hr

Priority Support for Server

2 hr

Premier Support

2 hr

Moderate Impact (L3)

Community Support

 

Select Support

1 Business day

Priority Support for Server

1 Business day

Premier Support

8 hr

Limited Impact (L4)

Community Support

 

Select Support

2 Business days

Priority Support for Server

2 Business days

Premier Support

24 hr

*For more details, see our Documentation page.

“With Premier Support, we like that we receive a timely response and have assigned representatives. Premier Support has helped Cisco mitigate risk and reduce cost.”

Arunkumar Vijayakumar
Project Manager, Cisco

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