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After signup, you get access to the features for 14 days. We don't require a credit card during the trial so that you can try Opsgenie obligation-free. Incoming Call feature will be available on demand. Please contact us for details.

Yes, you can upgrade or downgrade anytime from within the product on the billing page. If you upgrade, you’ll get the functionality right away and be billed the difference for your current billing cycle. If you downgrade, you’ll be billed for the current subscription period and after your current subscription period ends, you’ll be billed for the new plan.

We accept all major credit cards including Visa, Mastercard, Discover, and American Express. Purchase orders and offline payment options are available for annual subscription plans. Please contact us for details.

Our subscription model includes discounted prices depending on the volume of users purchased. Below you can find the detailed table of marginal prices per each plan. You can also use our calculator to calculate your monthly price for your team size.

View our subscription model.

Our Opsgenie support team will e-mail you before your trial expires. If you decide to continue to use Opsgenie, you can choose one of the paid plans and pay by credit card or contact our sales team if you wish to pay by invoice. Your trial account will become your permanent account, and all your configurations and data will remain intact.

If you decide not to start paying at the end of your 14-day trial, your account will be converted to the Free plan, and features that are not available in Free plan will be disabled.

There are two different user structures in Opsgenie: Responder Users and Stakeholder Users.

• Each user who needs to view, receive notifications, act on the alerts/incidents, and make configurations would need to have a Responder User license.
• Stakeholder licenses are for users who just need to be notified for the ongoing incidents and follow their status. Stakeholder users can be notified of issues through email and mobile push, but do not have access to receive notifications via SMS.

Stakeholder Users are available for free and included in the Enterprise plan. Only the Responder Users are counted as a user in our per user pricing.

For the Essentials plan which has limited resources, once you reach your monthly SMS/voice resource limits, we will send you an e-mail. You will be charged for the extra resource usages from that point, which are given above in the details section.
For the Free plan, you cannot get additional resources if you reach your monthly limit.

There is a $10 monthly fee for each incoming call number that is not included in your plan. If your plan does not include minutes, or if you exceed your plan minutes, each call is charged at $0.10 per minute for calls forwarded to the U.S. or Canada and $0.35 per minute for calls forwarded to all other destinations.

Standard and Enterprise accounts include an incoming call number and 100 minutes of incoming calls to US/Canada destinations.

There is no pre-set limit on SMS & voice notifications for Standard & Enterprise Plans. However, international SMS & voice notifications can be terribly expensive, particularly in some parts of the world. If Opsgenie determines that the usage is abnormal or unreasonable, we reserve the right to move the customer to a usage based plan. For any questions, please contact support.

Yes, we support SMS notifications to every country and voice notifications to over 170 countries. To view the full list of supported countries, click here.