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现代 IT 团队的对话式开单

通过 Slack、Microsoft Teams 或电子邮件创建和管理工作单。对请求进行分类、实现工作流自动化并加快解决请求的速度。

不是管理员?测试我们的 Slack 沙盒

OVER 2M REQUESTs TRACKED AND COUNTING
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直接在 Slack 和 Microsoft Teams 中管理 IT 请求

IT 运营团队每天都使用 Halp 来轻松跟踪、自动化并报告 IT 事务。

把消息变成工作单

使用表情或消息操作,将任意消息转换为可追踪的工作单。

工作单创建屏幕截图
与线程双向同步

构建自定义表单

使用无限量、完全可自定义的表单创建工作单并进行分类。

提高团队工作效率

跟踪请求量、衡量 CSAT 并报告首次响应及解决的时间。

多个客户端的屏幕截图
与线程双向同步

测试版 仅限 Slack

将任意消息转换为已保存的答复

自动回答重复性问题,让员工自己就能解决问题。

引号

作为一名 IT 运营专业人员,您肯定希望将某些工具带到自己任职的每家公司。Halp 便是此类工具之一,如果您的公司在使用 Slack 或 MS Teams,Halp 绝对必不可少。

Gian Luca D'Intino-Conte,Dialogue IT 运营和安全分析师

Highlights

The benefits of conversational ticketing

Halp is a modern, lightweight help desk for humans who love Slack and Microsoft Teams.

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Automate your day with powerful workflows

Use our workflow engine to automate actions based on ticket fields, forms, keywords, replies, and more.

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Actionable reporting on team performance

Measure ticket volume, response/resolution times, and agent performance.

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Get notified about ticket updates directly via chat

Track ticket progress and update end-users and agents directly in Slack or Teams to ensure fast resolution.

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Capture & answer email based tickets

Manage tickets submitted via both email and chat all in one centralized place.

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Loop in key stakeholders to streamline approvals

Add outside collaborators to a ticket so they can see its history and easily reply for quick approvals.

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Manage and search tickets in your tool of choice

View ticket lists and history, manage admin settings, and reply from an easy to use web interface.

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Customize fields, statuses, and forms

Streamline operations with easily customizable settings that fit your team’s individual needs.

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Improve response times and customer satisfaction

Meet your employees where they already work and automate repetitive tasks to handle requests quickly.

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Empower any team to manage their own requests

Set up queues and route tickets to different teams within your organization.

集成

独立工作或与团队已使用的系统集成

Jira Service Management 标志

将多个 Jira 项目与评论、字段和表单进行双向同步。

Jira Service Management 标志

将多个 Jira 项目与评论、字段和表单进行双向同步。

Halp 徽标

没有开单系统?单独使用 Halp 强大的工作单平台。