General service management template

Provide one place for employees to get help. Set up a knowledge base using Confluence (our wiki) to help employees find answers to common questions without having to engage a support agent.

Your queues bring requests from email, chat tools, your help center, and other channels into one central location, making it easy for any team to track, triage and assign incoming work.

Dive into customer satisfaction reports to quantify the value your team brings to the organization. Celebrate your team’s work with new reports and dashboards, and use these metrics to improve and optimize your service experiences.