Jira Service Management vs. ServiceNow

Jira Service Management has a Free plan with basic service management capabilities for up to 3 agents. You can sign up for a free trial of our Standard or Premium plans as well. For more details visit here.

Jira Service Management is priced per agent, with no additional seats needed for approvers or stakeholders. Customers don't pay additional fees for deploying new modules or expanding to other business teams outside IT, and there are currently no add-on charges for advanced features like artificial intelligence. There are also no maintenance fees or support fees.

Yes! While many customers completely replace ServiceNow with Jira Service Management, we also see lots of customers implementing Jira Service Management for ITSM practices they feel ServiceNow isn't adequately serving. For example, you may want to keep ServiceNow for some standard IT service workflows. You can deploy Jira Service Management for Change Management to improve Development and IT operations. You may also want to take advantage of how easily and quickly you can spin up new service desks in Jira Service Management to provide non-IT teams (HR, facilities, marketing, etc.) with their own service delivery portals, workflows, and queues. There are many use cases that make Jira Service Management the best choice for companies and teams who aren't ready to say goodbye to ServiceNow.

You don't need any marketplace apps to get started. You can start and scale your ITSM practices with Jira Service Management out-of-the-box. The Atlassian Marketplace has hundreds of apps that enhance and complement your ITSM experience. It's up to you to use whatever app you want, whenever you want.

Yes! Companies like Saint Gobain, Belong, CBS, Priceline, and others have scaled their IT Service and Support operations from dozens to hundreds and even thousands of agents. Security, scalability, analytics, and more come standard in our Enterprise plan. Learn more about Jira Service Management for Enterprise.

No! Jira Service Management is for all teams. You don't need additional modules to bring HR, Dev, Finance, Legal, Facilities, Marketing and more onto the platform. Get your agents a license and they can have a service desk setup quickly!

Many teams choose Jira Service Management over alternative solutions for our intuitive, enterprise-grade ITSM solution and our native Jira Software integration on the Atlassian Platform. You can learn more about how Jira Service Management compares to other ITSM tools here.