Halp Answers for Confluence in Slack
Turn any Slack message or Confluence article into an answer and provide automated recommendations to relevant articles.
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The second I saw it (Halp), I said where do I sign? How do we get this, because this is exactly what I want to do. This is the tool I’ve been wanting since my first day at Slack"
Josh Senick
Senior Manager, Business Technology Operations, Slack
Supercharge your Confluence articles in Slack making it easier for your team to resolve and support faster
Turn linked articles into answers
Use an emoji to quickly turn Slack messages into a knowledge base response. If the request keywords match a confluence article, the article will be recommended.
Automate Confluence article recommendations
Messages in the Slack threads sync with Jira tickets and will include automated responses with Confluence articles.
Import Confluence spaces
Incorporate your Confluence articles into Halp answers and allow all articles from the spaces you select to be imported.
The benefits of conversational ticketing
Automate your day with powerful workflows
Use our flexible workflow engine to automate common actions based on ticket fields, forms, responses, and more.
Actionable reporting on team performance
Measure ticket volume, response & resolution times, and agent performance. Slice and dice by important clients, categories and fields.
Get notified about ticket updates directly in Slack
The assignee and end-user are notified about ticket updates directly in Slack to ensure fast resolution times.
Easily accept & answer email based tickets
Clients' employees can submit tickets via email. These tickets route to Halp to keep your team working in one place.
Add ticket followers to streamline approvals
Add an outside email address or collaborator to a ticket so they can see its history and easily reply for quick approvals.
Manage and search tickets in the web
View ticket lists and history, manage admin settings, and reply from an easy to use web interface.
Customize fields, statuses, and forms.
Streamline operations with easily customizable settings to make Halp fit your team.
Improve response times and customer satisfaction
Streamline operations with easily customizable settings to make Halp fit your team.
Halp elevates the best technical operations teams
See how IT Ops, MSPs, and B2B Support teams use Halp everyday.
Works standalone or integrates with the systems your team already uses
Zendesk Support Integration
2-way sync comments, fields, and forms with Zendesk.
Jira Service Management Integration
2-way sync comments, fields, and forms with multiple Jira projects.
Halp Standalone
Don't have a ticketing system? Use Halp's powerful ticketing platform.