Atlassian Accessibility
Atlassian’s mission is to help unleash the potential of every team and that means unleashing the potential of every team member. To do this, we are investing in four key areas:
- People: invest in the people, expertise and relationships to accelerate Accessibility
- Platforms: build the infrastructure to help internal and external teams create Accessible solutions
- Products: make Atlassian experiences fully Accessible and easier for everyone to use
- Practices: integrate Accessibility into the way every Atlassian employee does their work
Overview of the Accessibility Program
We are just beginning our journey to make Atlassian’s products accessible. Our journey will pass through several phases. We are currently working to address any critical issues that block key user journeys. We will then focus on achieving conformance with WCAG 2.2 AA across each product, and that work will blend into the work to deliver highly usable experiences for people living with disability. In parallel, we will be changing the way we work so each team considers accessibility as a natural part of our design and engineering lifecycle.
The following video provides an overview of how we are changing our philosophy, our approach, and the way we invest.
Recommended Technology
We test our software using a variety of screen readers and browsers. We've found the following combinations provide the most accessible experience when using our products:
Reporting Accessibility Issues
If you require accessibility support or have encountered a problem with one of our products, please use the Accessibility Support Portal.
Accessibility Support Portal
The Accessibility Support Portal is the easiest way to:
- Get Product Accessibility Support
- Report Accessibility Bugs
- Suggest Accessibility Improvements
- Communicate your accessibility needs
If you are unable to access or use the Accessibility Support Portal please contact us via the following email address a11y@atlassian.com
Once your submission has been received it will be reviewed and appropriate actions taken.
Public Accessibility Backlogs
View our public dashboard of critical accessibility issues and their statuses.
For our backlog of known accessibility issues being tracked for remediation please visit https://jira.atlassian.com/issues/.
Product VPAT documents
The following Voluntary Product Accessibility Template (VPAT) documents describe the level of support each product offers for specific WCAG 2.1 AA criteria. These VPATs are required by Section 508 of the U.S. Rehabilitation Act to provide procurement officers with data to compare the level of relative accessibility between competing solutions.
Cloud products
- Atlassian Editor - Cloud Products VPAT (DOCX)
- Confluence Cloud VPAT (DOCX) [Updated September 2022]
- Confluence Cloud Mobile VPAT (PDF)
- Jira Align Cloud VPAT (DOCX) [Updated October 2022]
- Jira Service Management Cloud VPAT (DOCX) [Updated March 2023]
- Jira Software Cloud VPAT (DOCX) [Updated May 2023]
- Jira Cloud Mobile VPAT (PDF)
- Statuspage VPAT (DOCX) [Updated December 2022]
- Trello VPAT (DOCX) [Updated July 2022]
Server and Data Center products
- Bamboo Server and Data Center VPAT WCAG 2.1 (DOCX) | Section 508 (DOCX)
- Bitbucket Server and Data Center VPAT WCAG 2.1 (DOCX) | Section 508 (DOCX)
- Confluence Server and Data Center VPAT WCAG 2.1 (DOCX) | Section 508 (DOCX)
- Confluence Data Center - Team Calendars for Confluence, Questions for Confluence and Analytics for Confluence VPAT WCAG 2.1 (DOCX) | Section 508 (DOCX)
- Crowd Server and Data Center VPAT WCAG 2.1 (DOCX) | Section 508 (DOCX)
- Jira Server and Data Center VPAT WCAG 2.1 (DOCX) | Section 508 (DOCX)
- Jira Service Management Server and Data Center and Insight - Asset Management VPAT WCAG 2.1 (DOCX) | Section 508 (DOCX)
- Jira Align Server and Data Center VPAT WCAG 2.1 (DOCX)