Evaluating Atlassian OnDemand

1. How does Atlassian OnDemand compare with downloadable Atlassian products?

The hosted Atlassian OnDemand offers most of the functions available in the corresponding download products, but some differences exist as well due to the distinction between hosted environments and on-premises environments.

Atlassian OnDemand grants Administrator access (not System Administrator) to all applications, additionally there is no SSH or file system access. Atlassian OnDemand does not support customization, use of unsupported plugins and external repositories. For more information, please see Restricted Functions in OnDemand.

2. Where can I sign up for an evaluation?

Atlassian OnDemand can be evaluated free for one month. Visit Try Atlassian OnDemand to start a one-month evaluation.

Already using OnDemand? To add products to your existing subscription, visit the OnDemand configuration page and choose the products you'd like to add. You'll automatically get a free one-month trial of any new products before their cost is added to your subscription.

3. Can I evaluate Atlassian OnDemand for free, before purchasing it?

Yes, you can evaluate Atlassian OnDemand free for one month. Visit Try Atlassian OnDemand to start a one-month evaluation.

4. Where can I find the Atlassian OnDemand Terms of Use?

You can find the Hosted Services Terms of Use on our website.

5. Is my data secure?

Atlassian utilizes NTT colocation services for all commercial hosting needs. They are a premier provider of fully-managed hosting services. Here are the relevant documents regarding hosting security and terms for your review:

• NTT's infrastructure, security whitepaper and SLA
• Atlassian's End User Agreement
• Atlassian's Information Security Resources, including:
  • OnDemand Security Statement
  • Privacy Policy

6. How do I import my content to Atlassian OnDemand?

Atlassian OnDemand provides mechanisms for handling data outside of the application user interface. Please see the Importing Data documentation.

7. Where can I find documentation for Atlassian OnDemand?

Complete administration and usage guides can be found in the Atlassian OnDemand Documentation.

8. How long does it take to set up my evaluation?

After signup, your OnDemand site takes 5-10 minutes to provision. We'll send you an email when your site is ready.

9. If I want to use a specific Atlassian OnDemand application, what do I need to select at sign up?

When you sign up for OnDemand, you'll start with JIRA and/or Confluence as your foundation. From there, you can choose additional applications and add-ons.

Family / Base product	Additional applications	Add-ons*
JIRA OnDemand	Bamboo Bitbucket	GreenHopper Bonfire Gliffy Tempo
Confluence OnDemand	n/a	Team Calendars

Note: Adding JIRA Family products to active Confluence Family-only instances is not currently supported. If you plan to use JIRA with Confluence, we recommend adding it to your trial when it's created. We plan to remove this restriction as quickly as possible.

*Add-ons must match the user tier of the parent application

10. I'm an Atlassian OnDemand customer. Can I evaluate applications and Add-ons I'm not currently using?

Yes! To add products to your existing subscription, visit the OnDemand configuration page and choose the products you'd like to add. You'll automatically get a free one-month trial of any new products before their cost is added to your subscription.

The new products will be added to your Atlassian OnDemand instance, which may take a few minutes.

11. How do I integrate Atlassian OnDemand with Google Apps?

Integrating Google Apps with Atlassian OnDemand can be done at any time, please see our Managing users and groups for sites integrated with Google Apps documentation.

12. What happens at the end of the evaluation?

When your evaluation expires, we will automatically charge the credit card provided at signup, allowing you to continue using Atlassian OnDemand without interruption.

13. How do I change the credit card that will be used for my subscription?

The subscription holder can update that the credit card on their account.

1. Log into My Atlassian, the account page will display. Atlassian OnDemand will be listed in the Evaluation section.
2. Click the '+' sign of your Atlassian OnDemand evaluation, your account management screen will display.
3. In the Credit Card section click [edit] to the right of the current card details, enter the new card details then Save.

The new card will be charged at the end of the evaluation, the evaluation expiration date appears on the account management screen.

14. I'm evaluating Atlassian OnDemand. Can I try other applications and Add-ons during my evaluation that were not selected at sign up?

Yes, you can add new trial products to your existing evaluation. To get started, visit the OnDemand configuration page and choose the products you'd like to add. You'll be able to any additional products free until the end of your one-month trial.

The new products will be added to your Atlassian OnDemand instance, which may take a few minutes.

15. How do I increase or decrease the number of users on my subscription?

To change the number of users on your OnDemand subscription, visit the OnDemand configuration page and make the desired changes. You can also add or remove applications on this page.

Please note: Changing the number of users for JIRA or Confluence will automatically adjust associated add-ons to match.

16. How long can I evaluate Atlassian OnDemand?

Atlassian offers free one-month evaluations of OnDemand. At the end of the one-month evaluation we will automatically charge the credit card on file unless the evaluation has been canceled from the subscription holder's My Atlassian account.

Evaluation extensions are not available for Atlassian OnDemand, however we offer full refunds during the first month of paid service following the end of an evaluation. After the first paid month, we cannot offer refunds or exchanges.

To request a refund during the first month of paid service following an evaluation, please contact our Sales Team.

17. Can I cancel my evaluation and what happens to the content?

Yes, the subscription holder can cancel any time during the evaluation. The Atlassian OnDemand instance will be disabled on the evaluation end date and the data contained in the instance will be deleted and not recoverable 14 days later. To cancel an evaluation:

1. Log into My Atlassian, the account page will display. Atlassian OnDemand will be listed in the Evaluations section.
2. Click the '+' sign of your Atlassian OnDemand evaluation, your account management screen will display.
3. In the Evaluation section click "Cancel evaluation."

The credit card entered will not be charged at the end of the one-month evaluation period and the instance will be deactivated.

18. Why do I need to provide my credit card and billing information?

We want your experience with Atlassian OnDemand to be seamless, when your evaluation ends we will automatically charge the credit card provided so you can continue to use Atlassian OnDemand without interruption.

19. I forgot to cancel my evaluation before my credit card was charged, can I get a refund?

We offer full refunds during the first month of paid service following the end of the evaluation. After the first paid month, we cannot offer refunds or exchanges. To discontinue your Atlassian OnDemand evaluation:

1. Log into My Atlassian, the account page will display. Atlassian OnDemand will be listed in the Licenses section.
2. Click the '+' sign of your Atlassian OnDemand evaluation, your account management screen will display.
3. Click the 'Cancel Subscription' link to request the cancellation of your account.

Your subscription will not be renewed at the end of your current billing cycle.

To request a refund during the first month of paid service following an evaluation, please contact our Sales Team.

Please note: we can only provide backups of data entered during an evaluation if moving to an Atlassian download product.

Ordering Atlassian OnDemand

1. How much is an Atlassian OnDemand subscription?

We offer a la carte pricing for OnDemand. Your subscription starts with JIRA and/or Confluence as its foundation. From there, you can choose from available add-ons and additional applications.

2. What is the minimum term of service?

The minimum term of service is one month. You can choose to renew on a month by month basis, or save money by purchasing a year in advance.

3. Is there a discount if I purchase the annual subscription?

Yes, how does two months free sound? Our annual subscriptions cost the equivalent of 10 months but you get 12 months of service.

4. How can I purchase or request a quote for Atlassian OnDemand?

A quote can be requested for the annual payment option only.

If evaluating Atlassian OnDemand the credit card supplied during sign-up will automatically be charged at the end of the one-month evaluation. Monthly payment customers can purchase at anytime using a credit card and the first month of paid service will commence at the end of the evaluation period.*

To purchase a monthly subscription with a credit card or request an annual payment quote:

1. Log into My Atlassian, the account page will display. Atlassian OnDemand will be listed in the Evaluations section.
2. Click the '+' sign of your Atlassian OnDemand subscription, your account management screen will display.
3. In the Actions section select the desired application(s), Add-on(s) and user levels from the "Configure" screen.
4. In the Actions section click "Buy."
5. The current service configuration will appear in the Quote & Order Form.
6. Select the monthly or annual payment term.
7. Click "Add to Cart" and follow the steps to check out.

Once complete, an email will be sent to the named billing and technical contacts with a paid invoice or official quote attached.

*Adding applications and Add-ons during an evaluation will be automatically charged at the beginning of the next billing cycle. Purchases of applications or Add-ons after pre-purchasing Atlassian OnDemand during the evaluation period will commence from the time of purchase.

5. What payment options are available?

Monthly: this payment option is automatically charged to the credit card associated with the Atlassian OnDemand subscription. To update the credit card details please see the How do I change the credit card for my subscription FAQ below.

Annual: this payment option can be paid via credit card, mailed check or bank transfer, complete payment details appear on the first page of an official quote. A subscription holder can request a quote from their My Atlassian account.

6. How do I change the credit card for my subscription?

The subscription holder can update that information from their account.

1. Log into My Atlassian, the account page will display. Atlassian OnDemand will be listed in the Evaluation section.
2. Click the '+' sign of your Atlassian OnDemand subscription, your account management screen will display.
3. In the Credit Card section click [edit] to the right of the current card details, enter the new card details then Save.

At the next billing cycle the new card will charged.

7. Our legal department would like to make some changes to your Terms of Use. Is that ok?

Within Atlassian's current price structure, we're unable to make any changes to our End User Agreement. If you consider our pricing model and the costs of creating and managing individual agreements with each of our customers, you can begin to understand our position. Maintaining a standard Terms of Use with all of our customers allows us to focus our resources on meeting our obligations under these agreements. Do keep in mind of course that our End User Agreement has been very carefully authored to be fair to both you and us.

There may be some issues that are not covered here or on the rest of this page. If so, please feel free to contact us.

8. What are the storage and bandwidth limits?

9. How is the cost adding/removing users calculated?

Adding Users - are automatically prorated for the remainder of the current billing cycle.

Decreasing Users - takes effect at the end of the current billing cycle, no credit is offered for decreasing users early.

10. Can I have a custom URL for my Atlassian OnDemand service?

Atlassian OnDemand will be offered on atlassian.net (so your service URL would be at account.atlassian.net). The use of custom URLs is not supported at this time.