Atlassian Enterprise

General

  1. 1. What is included in the Atlassian Enterprise offering?
  2. 2. Is Atlassian Enterprise a different application of JIRA, Confluence or Stash?
  3. 3. Can I get Atlassian Enterprise for FishEye, Crucible, Bamboo, etc?
  4. 4. What is the Atlassian Enterprise Community?
  5. 5. How do I access Atlassian University?
  6. 6. When and where will the Administrator Training Courses be offered?
  7. 7. Can I purchase additional training for other members of my team?
  8. 8. Do I need to be running the latest version of JIRA, Confluence or Stash to receive Enterprise?

Enterprise Licensing

  1. 1. Is Atlassian Enterprise available to academic institutions?
  2. 2. How does this affect JIRA and Confluence add-ons such as GreenHopper or Team Calendars?
  3. 3. I'm on the JIRA 100+, the Confluence 2,000 or 2,000+ legacy licenses. How does this affect me?
  4. 4. Can I get the Enterprise offering at a lower tier (25 users, 50 users, 100 users)?
  5. 5. Do maintenance renewals function the same for Atlassian Enterprise?

General

1. What is included in the Atlassian Enterprise offering?

Atlassian Enterprise licenses include additional services and support which focus on ensuring success as your deployment grows. Atlassian Enterprise licenses are available for select user tiers of JIRA, Confluence and Stash.

Atlassian Enterprise license holders get access to the following:

  • 24x7 online and phone support
  • Atlassian University (JIRA and Confluence only)
  • Administrator Training Courses (one seat per license for JIRA and Confluence only)
  • Atlassian Enterprise Community
  • Participation in Atlassian Enterprise Workshops and Webinars

Contact us to learn more about the Enterprise offering.

2. Is Atlassian Enterprise a different application of JIRA, Confluence or Stash?

No, customers that own an Atlassian Enterprise license for JIRA, Confluence or Stash recieve exclusive benefits as part of the Atlassian Enterprise offering*. There are no changes to the core applications.

*Please note: Stash does not include an Enterprise Administrator Training Course or Atlassian University.

3. Can I get Atlassian Enterprise for FishEye, Crucible, Bamboo, etc?

Not at this time. Please contact us to express interest in Atlassian Enterprise for these products.

4. What is the Atlassian Enterprise Community?

The Atlassian Enterprise Community is an opportunity for customers to connect with Atlassian and network with peers on topics relevant to larger deployments.

Members can participate in semi-annual Product Management webinars for JIRA, Confluence, and Stash. Members can also participate in Enterprise Workshop webinars for best-practices on deploying our products. All webinars will be recorded and available as part of our Enterprise Resources.

We also reach out periodically to members of this community for Product Management feedback on specific enterprise features.

5. How do I access Atlassian University?

Atlassian Enterprise customers of JIRA and Confluence are entitled to free training for all their users via Atlassian University. Users can simply sign up with their corporate email address.

Please note: Atlassian University is not available for Stash. Free Atlassian University subscriptions are not available for JIRA and Confluence Add-ons (GreenHopper, Bonfire, Team Calendars, SharePoint Connector).

6. When and where will the Administrator Training Courses be offered?

For JIRA, the all-day administrator training course is currently offered in the US based on demand.  We will email technical contacts with upcoming training dates as details become available. See the FAQ for more information.  The course must be taken while the Atlassian Enterprise license is under active maintenance.

For Confluence, the administrator training course is still under development. We will email technical contacts with upcoming training dates as details become available.

Please note: Administrator training is currently not available for Stash. 

7. Can I purchase additional training for other members of my team?

Not at this time, but we plan to have this option available in the near future.

8. Do I need to be running the latest version of JIRA, Confluence or Stash to receive Enterprise?

You can purchase and experience all the benefits of Atlassian Enterprise without having to run the latest versions of JIRA, Confluence or Stash.

Enterprise Licensing

1. Is Atlassian Enterprise available to academic institutions?

Yes and academic institutions can continue to make use of the 50% discount on the license costs.

2. How does this affect JIRA and Confluence add-ons such as GreenHopper or Team Calendars?

Pricing for add-ons remains unchanged. The add-on license tiers will need to match the JIRA and Confluence license tiers so:

  • a JIRA Enterprise license will require the GreenHopper for JIRA Enterprise and/or Bonfire for JIRA Enterprise license.
  • a Confluence Enterprise license will require a Team Calendars for Confluence Enterprise or SharePoint Connector for Confluence Enterprise license.

* Please note: There is no Enterprise offering for JIRA and Confluence Add-ons (GreenHopper, Bonfire, Team Calendars, SharePoint Connector). When you upgrade to JIRA or Confluence Enterprise you are extending the maintenance of the Add-on to match the parent product.

3. I'm on the JIRA 100+, the Confluence 2,000 or 2,000+ legacy licenses. How does this affect me?

Existing customers on the JIRA 100+ (formerly known as the JIRA Unlimited license) or Confluence 2,000 and 2,000+ User license can upgrade to Enterprise at any time and receive the benefits of Enterprise.

Please refer to the following pages for Upgrade pricing:

If you prefer to continue with your JIRA 100+ or Confluence license , you may renew your existing license for an additional two (2) years at your current renewal price.

JIRA Grandfathering - All JIRA 100+ licenses expiring on or before 22-Feb-2014 are eligible to renew at their current renewal price through a maximum end date of 22-Feb-2015. Eligible customers may purchase grandfathered renewals at any time prior to 22-Feb-2015.. After the grandfathering period ends, renewal quotes for legacy licenses will automatically be generated for the 500 User (non-Enterprise) license, unless you indicate a need for more users.

Confluence Grandfathering - All Confluence licenses purchased on or before 02-Nov-2012 and expiring on or before 02-Nov-2014 are eligible to renew at the grandfathered price through a maximum end date of 02-Nov-2015. Eligible customers may purchase grandfathered renewals at any time prior to 02-Nov-2015. After the grandfathering period ends, renewal quotes for legacy Confluence 2000+ User licenses will automatically be generated for 10,000 User licenses, unless you indicate a need for more users.

If you have any questions, please contact us.

4. Can I get the Enterprise offering at a lower tier (25 users, 50 users, 100 users)?

The first Atlassian Enterprise tier supported is 500 users and all customers can purchase this tier to take advantage of Atlassian Enterprise benefits.

5. Do maintenance renewals function the same for Atlassian Enterprise?

Yes. Atlassian Enterprise tiers are treated the same for license maintenance renewals.