How to accelerate outcomes with Enterprise Services

Learn about available channels within Atlassian for guidance and support that will fit your enterprise needs.

As you scale and experience growth in your Atlassian products, you need guidance and support options that are flexible to your situation. Whether it's dedicated guidance as you experience growing demand of Atlassian tools from more teams or faster resolution time for your mission-critical applications, Atlassian's Enterprise Services enable organizations to accelerate outcomes. 

Gain what you need to know to identify the right service level for your organization to make the most out of your Atlassian investment. In this webinar, you'll learn the ins and outs of Atlassian's Enterprise Services offerings, including but not limited to:

  • How to shape successful and reliable solutions for your users
  • How Atlassian's offerings support growth at scale
  • What a Technical Account Manager (TAM) provides, and when you should consider one
  • How TAMs and Support Services differ and complement one another
  • How to identify when you need Premier Support versus Priority Support

 

Speakers

Aditya Phadke

Head of Field Services, Atlassian

Aditya leads the enterprise solutions & training teams at Atlassian, focused on making customers successful with enterprise-wide implementation, on-boarding, usage and integration of Atlassian's products.  Technical Account Managers on the team deliver guidance on a diverse set of topics such as Agile planning at scale, implementing a DevOps pipeline and practice, and automating service management collaboration and workflows within the products. Additionally, the field services team works in conjunction with experienced hands-on Solutions Partners to deliver an end-to-end custom fit solution for enterprise business needs.  When not solving complex collaboration problems, Aditya spends time with his better-half and two girls, taking kung-fu lessons, or traveling to the nearest beach.

William Mock

Head of Customer Support & Success, Enterprise, Atlassian

William leads the global Premier Support Management team providing advanced support and product expertise to Atlassian's largest customers. William and his growing team of highly technical, customer-facing support engineers operate in three different geographic locations with the goal of improving support capabilities and providing the best technical quality for our largest and most sophisticated clients. In his spare time, William can be found hanging out with his family in Austin, Texas, reading the latest Sci-fi or zombie novel, and/or playing board games.

Jeremy Ridge

Head of Priority Support Server & Data Center Customer Success, Atlassian

Jeremy leads the Priority Support Server & Data Center Customer Success teams. Priority Support Server is a part of Atlassian’s Enterprise support offerings - meant to provide an elevated level of support for mission-critical customer instances. The Data Center Customer Success team is tasked with helping our first-year Data Center customers to successfully deploy their Atlassian products as quickly as possible. Prior to Atlassian, Jeremy spent the last 15 years leading Customer Support teams in the digital documenting, and social media industries. Outside of work, Jeremy spends his time with his wife and two boys, riding his bikes, and planning trips to the mountains.