Efficient incident response with IT Service Management & StatusPage

Join this webinar to learn critical ITSM processes you need to run efficient internal incident communication. Leave with an understanding of how to engage key people, processes, and tools to ensure downtime is handled efficiently and employees are kept in the loop.

Establishing automated communication channels and enabling service transparency with your customers is critical to building trust and creating an atmosphere of service excellence. However, to achieve these goals it is important to understand that there are key IT Service Management policies and processes which need to be defined and agreed upon before they can be automated.

Troy DuMoulin, VP of Research & Development at Pink Elephant will provide practical guidance on the role of Event Management in enabling automated status notifications related to service provisioning, degradation, and un-availability. He will also provide practical guidance on how to establish a business-focused priority model, which enables an organization to drive automation around escalation, notifications, and alerting to both internal and external stakeholders. Without these cores policies defined and agreed upon, you will find it challenging to leverage the full value of your IT Management solutions.

Danny Olinsky, StatusPage Co-Founder and Growth Manager will then discuss how to put IT incident response policies into action using an internal services status page. From communicating both unplanned and scheduled downtime, to reporting on the status of third party service providers, to making sure the right notifications are going to the right stakeholders, Danny will provide a look into how innovative IT departments are handling incident communication. 

Speakers

Danny Olinksy

StatusPage Co-founder & growth manager

Danny co-founded StatusPage and leads StatusPage's marketing team within Atlassian. Danny has worked with some of StatusPage's largest customers on their incident communication processes, both for internal IT communication and external customer communication.

Troy DuMoulin

VP of Research & Development, Pink Elephant

Troy DuMoulin is a leading IT Governance and Service Management authority with an extensive background in executive IT management training and consulting with over 20 years experience. Troy is a frequent speaker at IT Management events and is a published and contributing author for multiple books on topics such as Lean IT, Defining IT Success Through The Service Catalog and official ITIL publications including ITIL’s Planning To Implement IT Service Management and Continual Service Improvement    

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