Efficient incident response with IT Service Management & Statuspage
Join this webinar to learn critical ITSM processes you need to run efficient internal incident communication. Leave with an understanding of how to engage key people, processes, and tools to ensure downtime is handled efficiently and employees are kept in the loop.
Establishing automated communication channels and enabling service transparency with your customers is critical to building trust and creating an atmosphere of service excellence. However, to achieve these goals it is important to understand that there are key IT Service Management policies and processes which need to be defined and agreed upon before they can be automated.
Troy DuMoulin, VP of Research & Development at Pink Elephant will provide practical guidance on the role of Event Management in enabling automated status notifications related to service provisioning, degradation, and un-availability. He will also provide practical guidance on how to establish a business-focused priority model, which enables an organization to drive automation around escalation, notifications, and alerting to both internal and external stakeholders. Without these cores policies defined and agreed upon, you will find it challenging to leverage the full value of your IT Management solutions.
Danny Olinsky, Statuspage Co-Founder and Growth Manager will then discuss how to put IT incident response policies into action using an internal services status page. From communicating both unplanned and scheduled downtime, to reporting on the status of third party service providers, to making sure the right notifications are going to the right stakeholders, Danny will provide a look into how innovative IT departments are handling incident communication.