Tips to make a lean, mean ITSM machine with Atlassian

Moving towards Agile and DevOps? Tired of paying for ITIL workflows you never use? Employing an army of developers to maintain heavy customizations? Join this webinar to learn how applying lean and agile principles to ITSM can help IT teams gain efficiencies, stay nimble, and focus on services that deliver business value. If you feel bogged down by heavy, old-school tools, this webinar is for you.

The IT Service Management (ITSM) mindset is shifting. With a focus on product teams to reduce time to market, all other business domains are expected to bring more agility in their ability to respond and support. In response, IT teams are switching to leaner, more agile approaches that value ease of use, collaboration, and knowledge sharing over complex, inflexible workflows.

Join Principal Solutions Engineer Paul Buffington to learn how applying lean and agile principles to ITSM can help IT teams gain efficiencies, stay nimble, and focus on services that deliver business value. You'll learn how to:

  • “Shift Left" with self-service 
  • Build a knowledge-centric service desk 
  • Measure your support service with KPIs 
  • Use work queues, cards, or kanban boards for a visual backlog 
  • Adopt a team-centric approach to incident management 
  • Implement a service-centric source of truth with a CMDB 
  • Proactively communicate service disruptions 
  • Use Chatops for rapid response in real-time 
  • Adopt a formal Post Incident Review (PIR) process 
  • Find the root cause of problems faster 
  • Streamline your approach to change management 
  • Centralize and visualize your change plans 
  • Automate where you can and streamline where you can't 

Speaker

Paul Buffington

Principle Solution Engineer - ITSM

As a member of the Atlassian Enterprise team Paul is responsible for helping customers redefine the shape of modern ITSM. His passion for all things IT is driven by 15+ years of consulting in the industry. His expertise spans the Atlassian products but also goes beyond the technology to helping teams improve the way they work. Paul enjoys spending time with family and their three golden retrievers on the Oregon coast. Hiking and photography are a perfect weekend for him.

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