How to run IT support the DevOps way

In this webinar, ITSM expert John Custy shows you how to apply DevOps principles to your IT org. This event is for anyone involved in the support and development of IT systems and services. The keys to higher-performing services are so simple, they might surprise you.

How do you make your IT more iterative and responsive? How do you increase collaboration between support and development? 

High-performing IT orgs are twice more likely to exceed productivity goals. Puppet Labs 2014 State of DevOps Report

Bringing DevOps principles into your IT support and engineering teams dramatically improves service quality, team morale, problem-solving and business productivity.

In this webinar, ITSM expert John Custy shows you how to apply DevOps principles to your IT org. This event is for anyone involved in the support and development of IT systems and services. The keys to higher-performing services are so simple, they might surprise you!

In 30 minutes, you'll learn:

  • Best practices for organizing your IT and internal development projects.
  • How to bridge agile development and ITIL (incident, change and problem management).
  • Key metrics for tracking and reporting on business productivity.
  • How Atlassian does it.
  • How you can use tools to streamline the process between support and development.

Speaker

John Custy

ITSM Expert

John Custy is a services management authority with extensive experience helping organizations improve their services delivery, become more strategic, and increase value. He is an internationally known speaker and educator who challenges us to think differently. John has earned his ITIL Manager, ITIL Expert, ISO 20000 Consultant, KCS Consultant, and Kepner-Tregoe (KT) certifications. He is also a member of the HDI Faculty and the HDI International Certification Standards Committee.

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