Battle-Proven Techniques to Improve Major Incident Management

IT structures are becoming more complex. When disruptive incidents occur, teams must have a framework in place to ensure that response and resolution occur within the shortest time frame.

Watch the webinar recording hosted by Opsgenie and Blackrock 3 partners, authors of Incident Management for Operations, as we discuss how Incident Management practices used by fire departments can be applied to DevOps and IT Operations. 

This webinar covers:

  • The importance of planning and preparing for IT incidents
  • Establishing effective communication and collaboration channels during incident response
  • Improving processes through after-action reports


Berkay Mollamustafaoğlu

Head of Opsgenie, Atlassian

As a long time IT professional, Berkay Mollamustafaoğlu has 20+ years of experience in running and scaling products and teams globally. He was the co-founder and CEO of Opsgenie, Atlassian’s on-call and incident management solution. He currently serves as the Head of Opsgenie after the company’s acquisition by Atlassian in 2018.

Rob Schnepp

Fire Chief, Incident Commander, Author Blackrock 3 Partners