Reporting Abusive Content and Requesting an Appeal
At Atlassian, we are committed to the safety and wellbeing of our users and their communities, and will not tolerate the presence of abusive material on any of our products or services.
Abusive material includes inappropriate content as set out in our Acceptable Use Policy; for example;
- Material that depicts, promotes, or encourages serious harm or any form of violent, dangerous, or hateful conduct; or
- Material depicting illegal sexual acts (including child sexual abuse material).
You can report abhorrent material to abuse@atlassian.com.
To ensure we are able to identify and remove the offending material, include in your email:
1. The word abuse in the email subject;
2. A description of the material, and why you believe it to be abusive;
3. Where the material is located:
- A URL (the address in your browser’s address bar, usually starting with http://) of the offending material or the page on which it is located; or
- A detailed explanation of how you found the offending material, including the name of the Atlassian product or service, your username, and a description of the relevant content
4. Details about you:
- Your name, email address, and contact phone number
- The country in which you are located
- Does the content directly involve you? For example, are you depicted in the reported content?
- If you answered yes, what is your relationship to the content?
5. Do you know the person who created or uploaded the content? If so, please describe your relationship with them.
6. Please do not include copies or screenshots of the offending material in your email.
Requesting an Appeal
If you believe an action taken by Atlassian against your content or account was made in error, you can lodge an appeal of the decision.
To initiate an appeal, please provide any relevant information or context that may help us review your case. Our team will re-examine the original decision.
Once your appeal has been reviewed, we will notify you of the outcome via the email address you used to contact us.
Initiate an appeal by sending an email to abuse@atlassian.com with the subject line “Appeal request.” Include your account email and site URL in the body. Optionally, provide your geography.
Our appeals process operates within Atlassian’s data retention period, meaning we can only review material that is still retained under that timeframe.
Additional guidance on online safety and abuse reporting is available on the Australian eSafety Commissioner’s website at https://www.esafety.gov.au/report.