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Jira Service Desk vs. Freshservice

Jira Service Desk provides a fully featured service desk with a knowledge base, self-service, automation, SLAs, and CSAT reporting —starting at only $20/month. See how it stacks up against Freshservice.

 

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Top 4 reasons to go Jira Service Desk vs. Freshservice

Join the 25,000+ IT teams using Jira Service Desk

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An ITSM service desk for less than half the price

Get a fully featured ITSM service desk for $20 per agent per month instead of $59 per agent per month. That's 1/3 of the price for comparable features. Save $500 per agent every year.

 

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The only service desk built for DevOps

Jira Service Desk is the only service desk built on a software development platform that connects IT and dev teams. By linking JIRA Service Desk tickets with Jira Software issues, teams can collaborate on the same platform to fix incidents faster and push changes with confidence. 

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PinkVERIFY™ certified ITIL processes

Jira Service Desk's incident, problem, change and request fulfillment processes are certified by PinkVERIFY™. 

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A smarter way to do self-service

Machine learning intelligently recommends the right service and learns from every interaction, so your customers always find the help they need. 


Why choose Jira Service Desk vs. Freshservice?

Jira Service Desk logo
Freshservice logo

A fully featured service desk for less than half of the price

Get the following capabilities for less than half of the price:

  • Self-service portal
  • Service level agreements (SLAs) 
  • Customer satisfaction (CSAT)
  • Incident management
  • Problem management 
  • Change management
  • Request management
JIRA Service Desk

$20/agent
per month

Fresh Service

$59/agent
per month
(Garden plan)

ITIL processes that are certified by PinkVERIFY™

PinkVERIFY™ has certified Jira Service Desk for incident, problem, change and request fulfillment processes.

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Freshservice

A service desk and workflow for any use case

Jira Service Desk offers customizable templates and workflows for ITSM (incident, problem, and change management), customer service, and business teams so you get the most out of your investment as your needs grow. Freshservice offers separate products to purchase and integrate for IT and customer service; and no solution for non-technical teams.

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Freshservice

Marketplace with 800+ plug-and-play add-ons

Every IT team works differently. Choose from 800+ plug-and-play add-ons on the Atlassian Marketplace to extend Jira Service Desk to fit any use case – which is 10x the amount of Freshservice integrations. 

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Freshservice

Deployment flexibility: Run on cloud or on-premise

Deploy Jira Service Desk in the cloud or run it on your own server, the choice is yours.

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Freshservice

Support large scale deployments

Perfect for enterprises or teams who require high availability and performance at scale. Our Data Center deployment option gives peace of mind with active-active clustering, distributed loads, and rapid re-indexing

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Freshservice

Information effective May 21 2017

Trusted by over 25,000 organizations worldwide

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Twitter reduces its support email volume by 80% with JIRA Service Desk

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JIRA Service Desk customers

Try Jira Service Desk for free today

All the features your team needs to deliver great service, at a fraction of the cost vs. Freshservice. Choose Jira Service Desk today.

 

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*The content for the Top 20 report is derived from independent research and user testing; end-user reviews and ratings; and vendor-supplied and publically available product and company information that is applied against a documented methodology. The results do not constitute an endorsement by Gartner or any of its affiliates.

**The Gartner Peer Insights Customers’ Choice Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice distinctions are determined by the subjective opinions of individual end-user customers based on their own experiences, the number of published reviews on Gartner Peer Insights and overall ratings for a given vendor in the market, as further described here and are not intended in any way to represent the views of Gartner or its affiliates.