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Create a self-service knowledge base with Confluence and Jira Service Management

Connect Confluence to Jira Service Management and improve your knowledge management process.

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Empower service teams with Jira Service Management

Use Jira Service Management with a Confluence-powered knowledge base to empower teamwork and keep information flowing. Teams can create knowledge base articles directly in Confluence or Jira Service Management.

Easily organize information with knowledge management tools

Jira Service Management and Confluence are designed to work together. You can help teams help others by connecting the tools and sharing information.

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Quickly create and organize spaces and pages

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Inspire open communication with blogs

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Find information in real time with notifications

Personal Homepage with Confluence and Jira Service Management Integration
Sync Jira Service Management and Confluence for easy knowledge share

Encourage teams to exchange and document information

Prepare for future projects by recording the knowledge and skills your team uses today. Sync Jira Service Management and Confluence together to make information visible across teams.

Build a broad base of knowledge with templates

Any type of team can move work forward with Confluence. You can use templates to build how-to articles, organize design components, document change management plans, and much more.

How-to article

Provide step-by-step guidance for completing a task.

Open in Confluence

How-to article

Provide step-by-step guidance for completing a task.

Open in Confluence
ITSM change management

Use this template to describe and track change management plans.

Open in Confluence

ITSM change management

Use this template to describe and track change management plans.

Open in Confluence
Troubleshooting article

Provide solutions for commonly encountered problems.

Open in Confluence

Troubleshooting article

Provide solutions for commonly encountered problems.

Open in Confluence
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Quotation Mark

Work becomes a lot more visible when it’s all in one place. It makes collaboration a whole lot easier and facilitates that transparency.

Jeff Lai, Internal Infrastructure, Canva
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Leverage 100s of apps to create a unified knowledge base

Use the Atlassian Marketplace to create a single source of truth in Confluence. You can easily access all the information you use by connecting to Google, Slack, and more.

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Discover all the ways you can use Confluence

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Quickly visualize progress at each stage of your project

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Collaborate openly and efficiently on projects

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Work on all your projects with any team in one place

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