Slack first ticketing help desk for modern ops teams
Receive tickets from Slack, triage requests, automate workflows, and solve tickets faster.
Not a Slack admin? Test our Sandbox
Empowering your Ops Team in Slack
Halp is used every day by IT, business ops teams to improve their productivity and customer satisfaction.
Turn Slack messages into tickets
Use an emoji to quickly turn any Slack message into a trackable ticket.
Customizable forms in Slack
End-users and agents can create and categorize tickets with unlimited, fully customizable forms.
Answer tickets from Slack
Route tickets to private Slack triage channels. Assign, edit, and reply or add private notes directly in the thread on desktop or mobile.
"As an IT operations professional there are tools you want to bring with you to every company you work for. Halp is one of those tools, its absolutely necessary if your company uses Slack or MS Teams"
IT Operations & Security Analyst, Dialogue
Gian Luca D'Intino-Conte
The benefits of conversational ticketing
Automate your day with powerful workflows
Use our flexible workflow engine to automate common actions based on ticket fields, forms, responses, and more.
Actionable reporting on team performance
Measure ticket volume, response & resolution times, and agent performance. Slice and dice by important clients, categories and fields.
Get notified about ticket updates directly in Slack
The assignee and end-user are notified about ticket updates directly in Slack to ensure fast resolution times.
Easily accept & answer email based tickets
Clients' employees can submit tickets via email. These tickets route to Halp to keep your team working in one place.
Add ticket followers to streamline approvals
Add an outside email address or collaborator to a ticket so they can see its history and easily reply for quick approvals.
Manage and search tickets in the web
View ticket lists and history, manage admin settings, and reply from an easy to use web interface.
Customize fields, statuses, and forms.
Streamline operations with easily customizable settings to make Halp fit your team.
Improve response times and customer satisfaction
Streamline operations with easily customizable settings to make Halp fit your team.
Turn any Slack message into an answer to automate recommendations for repetitive questions
Works standalone or integrates with the systems your team already uses
Zendesk Support Integration
2-way sync comments, fields, and forms with Zendesk.
Jira Service Management Integration
2-way sync comments, fields, and forms with multiple Jira projects.
Confluence Integration
Turn any Slack message or Confluence article into an AI powered answer
Halp Standalone
Don't have a ticketing system? Use Halp's powerful ticketing platform.