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General questions

What are you announcing today?

Atlassian is entering into a strategic partnership with Slack. As part of that partnership, Slack will be purchasing the IP for Stride and Hipchat Cloud, and Atlassian will make an equity investment in Slack.

As a result, we will no longer be offering any team communications products to our customers. That means we will discontinue Hipchat Cloud, Hipchat Data Center, Hipchat Server, and Stride. 

Teams will not be able to sign up for Stride starting on July 26th, 2018. Existing groups will be able to continue to add users and use Stride and Hipchat Cloud products until February 15th, 2019. Existing Hipchat Data Center & Hipchat Server customers will have support through the end of their license period. 

Building on the success of existing integrations between Atlassian's products and Slack, we will co-develop tighter native integrations between our products.

What led you to make this decision and why now?

We knew we were taking a risk with Stride, but we had a vision for how teams needed to communicate that we felt passionately we had to deliver. 

While we were working on Stride, the market shifted. After nearly a year of operating Stride, it is clear that the best move forward is to partner with the market leader. 

This move will allow us to focus time and energy on our core products and new opportunities.

What informed this decision?

As we looked at our projections for each of our products and markets, it was clear that Slack has continued to extend its lead in the communications space.

While we’re proud of what we created with Stride, we believe the energy to expand and continue it is better invested in deepening the relationship with Slack, and creating more value for our joint customers.

When do the changes go into effect and how long will the products be available? Can you share key milestones?

Teams will not be able to sign up for Stride starting on July 26th, 2018. Existing groups will be able to continue to add users and use Stride and Hipchat Cloud products until February 15th, 2019. Existing Hipchat Data Center & Hipchat Server customers will have support through the end of their license period.

How will you support the products moving forward?

We will have a small, dedicated team supporting our customers on both Stride and Hipchat through the transition.

What happens to existing Stride & Hipchat customers?

Existing groups will be able to continue to add users and use Stride and Hipchat Cloud products until February 15th, 2019. Existing Hipchat Data Center & Hipchat Server customers will have support through the end of their license period. We will provide a preferred migration path to Slack to all customers to ensure a smooth and simple transition.

How will it impact other products?

This move will allow Atlassian to focus time and energy on our core products, such as Jira Software, Trello, Confluence, Bitbucket, and Jira Service Desk, as well as to go after new opportunities. 

Our partnership with Slack will include co-built native integrations of Slack within Atlassian's product family, creating a seamless teamwork experience. 

Are there other products that you will end of life?

There are currently no plans to discontinue any of our other products.

Will Atlassian be starting development on a new chat product?

No, we will be partnering with Slack and working with other vendors in the space as part of our future chat strategy.

Did you consider partnering with other companies, like MSFT, CRM or FB?

Atlassian's and Slack's products already had many integrations and connections between them prior to this partnership, so there was a good foundation from which to build.

Customer-specific questions

Is there an archiving feature that will allow us to retain our chats?

Yes. Export features from Hipchat Server, Data Center, and Cloud are available now. You can find more information at our Migration Hub.

We are currently developing an export capability for Stride. We will be able to share more information by mid-August on the timeline for delivering this capability.

What will Atlassian do with our data when the products are formally discontinued?

All customer data will be deleted from Atlassian systems that support the products within 30 days of the product EOL for each product. No data will be available after that date. That's why we're encouraging our customers to migrate as soon as possible.

The end-of-life dates for each products are below:

  • Stride: February 15th, 2019
  • Hipchat Cloud: February 15th, 2019
  • Hipchat Data Center (v3.0): June 22nd, 2019
  • Hipchat Data Center (v3.1): September 26th, 2019
  • Hipchat Server (v2.1): December 8th, 2018
  • Hipchat Server(v2.2): May 30th, 2019 
  • Hipchat Server (v2.4): June 30th, 2020
What will Atlassian do with our data after we export what we need?

After your export, you can delete the archive yourself from within the same admin screen. And if you forget to delete your archive, we will auto-delete it for you within 30 days of an export.

Since Slack is acquiring Stride and Hipchat IP, will I be able to continue to use these products?

Yes, you can continue to use them but only until we discontinue them, based on the timetable below. Slack will not be offering those products. After each product's specific end-of-life date, you will not be able to use it anymore. We recommend that customers migrate to Slack or another chat tool by that time.

The end-of-life dates for each products are below:

  • Stride: February 15th, 2019
  • Hipchat Cloud: February 15th, 2019
  • Hipchat Data Center (v3.0): June 22nd, 2019
  • Hipchat Data Center (v3.1): September 26th, 2019
  • Hipchat Server (v2.1): December 8th, 2018
  • Hipchat Server(v2.2): May 30th, 2019 
  • Hipchat Server (v2.4): June 30th, 2020
What product do you recommend replacing it with?

Because of the strength of our integrations, we encourage customers to move to Slack.

Can we migrate, with our data, to Slack?

The ability to easily export your data from Stride, Hipchat Server, Data Center and Cloud is available now. Click here to learn more about the migration path to Slack. With a click of a button, your Stride data, Hipchat Server, Data Center and Cloud data and history will be ready for export, making it easy to transition to your new home.

What if I don't want to move to Slack?

A customer can choose any alternative messaging product that meets their requirements. You will have options for exporting your data. 

Please read more about exporting from Hipchat Cloud, Server, Data Center, and Stride at our Migration Hub.

Will you build migration tools for other platforms than Slack?

We will not be building migration tools for messaging platforms other than Slack. However, you do have options for exporting your data from Hipchat (and coming soon to Stride). We have a network of Solution Partners skilled at migrations and consulting/change management or training. Click here to find a Solution Partner that will be able to assist you with these types of processes

Please read more in the Migration Hub. You can learn about about exporting from specific products at the following links:

What Atlassian integrations are available with Slack today?

Today, there are Atlassian built and supported integrations with Slack for Jira Cloud, Trello and Bitbucket Cloud. Building on the success of these existing integrations, we will co-develop tighter native integrations between our products.

Additionally, there are several third party marketplace apps that integrate Atlassian products with Slack.

We just spent a lot of time onboarding our team to your tool – how do we recoup the investment of time and money into this product?

We deeply value your business, and we are committed to providing customers with exceptional products that are constantly evolving. We've partnered with Slack and are working with them to build a migration program to help customers easily make the move. Your investment in business communications and modern teamwork experience will continue to reap benefits on Slack.  

Our customer service and support team is here to help you through this transition. To learn more about next steps and other information, please read more on our Migration Hub.

Are you issuing any refunds?

If a customer has purchased a new annual license within 90 days of July 26th, 2018, we will issue a refund for requests received within 30 days after July 26th, 2018.

Can we renew our licenses?

Hipchat Cloud / Stride

For those on monthly billing, your instance will continue to function as it does today until you terminate your monthly billing, or until February 15th, 2019, whichever comes first. 

For those on annual billing, your instance will not be auto-renewed after July 26th, 2018. If you choose to renew your license, you will only be able to renew it through February 15th, 2019. 

Hipchat Data Center & Server

Your annual subscription will not be auto-renewed after July 26th, 2018. If you choose to renew your license, you will only be able to renew it through July 26th, 2019.

What if my company cannot use Slack or any cloud-based solutions?

You can choose any alternative messaging product that meets their requirements. You will have options for exporting your data.

Our network of Atlassian Solution Partners who have experience with different customer environments and tools can help you assess and evaluate which tool is right for your team.

Can I continue to use Hipchat Server or Data Center after my license expires?

We encourage you to move to Slack and do not recommend you continue to use Hipchat Server or Data Center. Once your license expires, you will no longer have access to support and will not be able to add additional users or apps and integrations.

Ecosystem-specific questions

Will my Hipchat/Stride app still work?

Yes. Apps will continue to work in Hipchat and Stride. Apps will be installable from the Marketplace until the end-of-life dates below:

  • Stride and Hipchat Cloud: February 15th, 2019
  • Hipchat Server and Hipchat Data Center:
    • Hipchat Data Center (v3.0): June 22nd, 2019
    • Hipchat Data Center (v3.1): September 26th, 2019
    • Hipchat Server (v2.1): December 8th, 2018
    • Hipchat Server(v2.2): May 30th, 2019 
    • Hipchat Server (v2.4): June 30th, 2020 

Going forward, Atlassian will release only security issue or critical bug updates for Stride and Hipchat. We encourage you to look at Slack developer tools for building future real-time messaging apps.

We just spent a lot of time building apps for Hipchat/Stride – how do we recoup the investment of time and money into this product?

We're sorry for any disruptions this may have caused your business.

The Slack developer team is already ramping up with resources to help Stride and Hipchat developers onboard quickly to build real-time messaging apps using Slack APIs.

Please email the Slack developer team directly with questions you have about building with their platform at feedback@slack.com.

Are there plans to migrate Hipchat/Stride apps to the Slack platform?

There are no current plans to migrate Hipchat or Stride apps to the Slack platform. We encourage you to look at Slack developer tools for building future real-time messaging tools.

Please email the Slack developer team directly with questions you have about building with their platform at feedback@slack.com.

Will customers be able to find and install my Hipchat/Stride app on the Marketplace?

Yes, your listing will continue to exist on the Marketplace, and customers will be able to install Hipchat/Stride apps from the Marketplace until the end-of-life dates below:

  • Stride and Hipchat Cloud: February 15th, 2019
  • Hipchat Server and Hipchat Data Center:
    • Hipchat Data Center (v3.0): June 22nd, 2019
    • Hipchat Data Center (v3.1): September 26th, 2019
    • Hipchat Server (v2.1): December 8th, 2018
    • Hipchat Server(v2.2): May 30th, 2019 
    • Hipchat Server (v2.4): June 30th, 2020 

Hipchat and Stride app listings will display a message explaining that customers can still install and manage apps. Support will be at the discretion of the vendor.

I’ve been developing apps for Hipchat/Stride and offering them in the Marketplace. Should I just stop supporting my app immediately?

Support will be at the discretion of the vendor.

There are no current plans to migrate Hipchat or Stride apps to the Slack platform. We encourage you to look at Slack developer tools for building future real-time messaging apps.

We're grateful for your investment in Stride/Hipchat. We're sorry for any disruptions this may have caused you and your team, and hope you continue to build apps for Atlassian's other products and our new partner, Slack.

Partner-specific questions

What does this decision mean for Atlassian Partners?

We believe this announcement brings a number of opportunities:

  • Atlassian will continue to build industry-leading collaboration tools and double down on our core markets and products, including Jira Software, Confluence, Jira Service Desk, Bitbucket, and Trello.
  • Our investment and strategic partnership with Slack will give Atlassian continual exposure in the team communications space and help us realize our vision through our influence within the partnership. 
  • As part of the partnership and building on the success of existing integrations between Atlassian's products and Slack, we will co-develop tighter native integrations between our products. The goal across these products is to radically reshape how teams interact with information and teammates – ultimately unlocking new degrees of team productivity and potential. 
  • Increased services potential for Partners through consulting, technical staff augmentation, integration work, and custom development to help customers migrate.
Will Atlassian be reselling Slack to customers or through Atlassian Partners?

No, Atlassian will not be reselling Slack directly to customers or through Atlassian Partners.

Does Slack have a Partner Program similar to Atlassian's we can join?

Slack does not have a partner program similar to Atlassian's for Partners to join at this time. They do have API and developer tools documentation available that may help Atlassian partners work with their customers to migrate.

How can I sell Slack to my customers or help them purchase Slack?

Slack does not have a reseller offering.

Are there plans to migrate any Marketplace Apps to the Slack Platform?

There are no current plans to migrate Hipchat or Stride apps to the Slack platform. We encourage you to look at Slack developer tools for building future chat tools.