Enterprise Support and Services Policy
Effective starting: August 1, 2023
3. Training Credits. If Training Credits are included in the applicable Order, the following terms will also apply. “Training Credits” are prepaid funds of the dollar amount shown on the quote referenced in the applicable Order, to be applied against your purchase of Atlassian-sold training and certification programs (“Courses”) as detailed on https://training.atlassian.com/ during the Eligibility Period (defined below). Courses and Training Credits are subject to Atlassian’s Training Terms and Policies (“Training Terms and Policies”), subject to the terms below. In the event of a conflict or any inconsistency between the applicable Order and the Training Terms and Policies, the Order will control. For clarity, Courses and Training Credits are not subject to the Agreement. To redeem Training Credits, you must make your purchase through our designated order flow and consume Courses through our designated platform in accordance with each Course’s availability timetable. Training Credits may not be applied against other purchases and cannot be combined with cash to purchase Courses. You are responsible for managing your training accounts and for any redemptions made using your accounts. Training Credits are applied against our standard training fees at the time of purchase of the Courses. Training Credits expire twelve (12) months from the Order effective date (“Eligibility Period”), regardless of the actual purchase date. Unused Training Credits, including Training Credits that are redeemed but unconsumed, do not roll over and are non-transferable, non-creditable and non-refundable. You may purchase additional Training Credits to be used during the Eligibility Period, as mutually agreed in a subsequent Order.